Summary
Overview
Work History
Education
Skills
Enjoys Farming
Timeline
Hi, I’m

Bernice Kwarteng Amponsah

Accra
Bernice Kwarteng  Amponsah

Summary

Proven leader in enhancing operational efficiency, evidenced by training and mentoring roles at Alisa Hotels & Conferencing and Voltic Water.


Excelled in staff scheduling and department coordination, significantly improving service quality and customer satisfaction.


Expert in employee evaluations and adept at fostering a culture of safety and excellence.


Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day.


Knowledgeable about chemical handling, safety and cleaning procedures.

Overview

15
years of professional experience

Work History

Alisa Hotels & Conferencing

Housekeeping Supervisor
04.2018 - Current

Job overview

  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Worked with front desk to respond promptly to all guest requests.
  • Increased employee performance through effective supervision and training.
  • Evaluated employee performance and developed improvement plans.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Voltic Water

Factory Production Worker
01.2010 - 03.2018

Job overview

  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Carefully packaged finished products and prepared for shipment.
  • Performed quality checks on finished products to identify and address discrepancies.
  • Operated machines proficiently and in compliance to safety standards.

Education

National Vocational Training Institute
Kumasi Ghana

Vocational Certificate from Hairstyling
09.2023

University Overview

Ahodwo Primary School
Accra Ghana

GED
11.2001

University Overview

Skills

  • Task assignment
  • Ordering cleaning supplies
  • Cleaning practices
  • Employee evaluations
  • Staff Scheduling
  • Department coordination
  • Training and mentoring

Enjoys Farming

Enjoys Farming

Being an integral part of feeding a hungry world is a very gratifying life

Timeline

Housekeeping Supervisor
Alisa Hotels & Conferencing
04.2018 - Current
Factory Production Worker
Voltic Water
01.2010 - 03.2018
National Vocational Training Institute
Vocational Certificate from Hairstyling
Ahodwo Primary School
GED
Bernice Kwarteng Amponsah