Bernice Adzo Kwawu
Accra
Summary
Customer-oriented store manager with several years of experience in retail operations, sales, and service leadership. Organized and skilled at prioritizing tasks and following through to achieve performance and productivity goals.
Overview
23
23
years of professional experience
Work History
Retail Store Manager
Benmorr Ghana Limited (Scentopia)
Accra
10.2021 - Current
- Supervising daily operations of the retail store, including staff scheduling, inventory management, and customer service.
- Monitoring daily sales, collating figures, and reporting them to management.
- Updating staff on our performances on a daily, weekly, and monthly basis.
- Leading the store team to meet daily, weekly, and monthly targets.
- Implementing monthly brand campaigns successfully.
- Drawing strategies for achieving set brand campaign and company targets.
- Conducting regular meetings with staff members to discuss performance issues, or new initiatives,
- Coordinating stock replenishment processes as needed, based on sales trends.
- Ensuring all safety protocols are followed at all times by staff members.
Jewellery Retail Store Manager
The Foschini Group Ghana Limited, American Swiss
Accra
04.2016 - 11.2019
- Initiated new product training sessions for employees to improve product knowledge.
- Hired, trained, and supervised retail team members.
- Resolved customer service issues promptly.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Streamlined processing of defective and clearance items to increase productivity.
- Examined merchandise to verify correct pricing and attractive displays.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Submitted reports to senior management to aid in business decision-making and planning.
Store Administration Controller
The Foschini Group Ghana Limited, @home division
Accra
10.2014 - 03.2016
- Received and processed stock into the inventory management system,
- Increased customer satisfaction by resolving customer complaint on time,
- Worked successfully to meet deadlines,
- Actively listened to customers, handled concerns quickly, and escalated major issues to management,
- Worked around the clock to meet deadlines,
- Completed paperwork, recognizing discrepancies, and promptly following up for resolution,
- Onboarded new workers by entering their information into the Company's Human Resources Portal.
Trainee Store Administration Controller
The Foschini Group, Canal Walk Store
Cape Town
09.2014 - 10.2014
- Trained on receiving and processing stock into the inventory management system,
- I learned new skills and applied them to daily tasks to improve efficiency and productivity.
- Trained in visual merchandising and launching of promotions.
- Trained on stock loss management.
- Trained in customer service management.
Office Manager
Julikart Trading Enterprise Limited
Accra
09.2002 - 08.2014
- Worked with the retail store managers to prepare and submit monthly sales and purchase reports to the accountant.
- Controlled over ten thousand units of stock and updated management on stock movement.
- Conducted quarterly stock take and reconciled with stock on hand.
- Managed the front desk of the company.
- Scheduled meetings, conferences, and maintained calendars for meetings and events.
- Prepared and edited documents were presented to management.
Education
MBA - Supply Chain Management
Ghana Inst of Mgt And Public Administration
Green Hill, Achimota 07-2022
BBA - Marketing
Valley View University
Oyibi, Accra11-2012
Skills
- Team Leadership
- Inventory management
- Visual merchandising
- Sales Analysis
- Customer Service
- Staff Training
Websites
Timeline
Retail Store Manager
Benmorr Ghana Limited (Scentopia)
10.2021 - Current
Jewellery Retail Store Manager
The Foschini Group Ghana Limited, American Swiss
04.2016 - 11.2019
Store Administration Controller
The Foschini Group Ghana Limited, @home division
10.2014 - 03.2016
Trainee Store Administration Controller
The Foschini Group, Canal Walk Store
09.2014 - 10.2014
Office Manager
Julikart Trading Enterprise Limited
09.2002 - 08.2014
MBA - Supply Chain Management
Ghana Inst of Mgt And Public Administration
BBA - Marketing
Valley View University
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