BERNICE ADUTWUMWAA
HAMBURG
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REP
MTN GHANA
05.2019 - 09.2022
- Provided top-notch support for increased customer satisfaction.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Enhanced communication channels through regular updates on company policies and promotions.
- Improved customer satisfaction by effectively handling complaints and inquiries.
CASHIER
TECHNO MOBILE
11.2017 - 03.2019
- Communicated product information to customers, driving informed purchases.
- Processed payments swiftly for improved customer experience.
- Delivered outstanding customer care with proactive sales and listening skills.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
Customer Service Officer "Attachment"
OTUASEKAN RURAL BANK
03.2016 - 10.2016
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Education
Bachelor of Arts - Intergraded of Business Studies
UNIVERSITY FOR DEVELOPMENT STUDIES
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Microsoft Excel
Languages
English
Native
GERMANY
Elementary
Affiliations
- WATCHING DOCUMENTARIES
- TRAVELLING
Timeline
CUSTOMER SERVICE REP
MTN GHANA
05.2019 - 09.2022
CASHIER
TECHNO MOBILE
11.2017 - 03.2019
Customer Service Officer "Attachment"
OTUASEKAN RURAL BANK
03.2016 - 10.2016
Bachelor of Arts - Intergraded of Business Studies
UNIVERSITY FOR DEVELOPMENT STUDIES
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