Bernard Joseph Adu-Gyamfi
Kumasi
Summary
Skilled IT Field Support Analyst with a background in providing top-notch technical support and solutions. Experience includes troubleshooting hardware and software issues, network administration, and ensuring optimal system performance. Strengths include keen problem-solving ability, strong communication skills for effective interaction with diverse teams, and adaptability to new technologies. Previous roles have resulted in improved system efficiency and user satisfaction through proactive maintenance and prompt resolution of IT concerns.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Programmer (Head of Management Information Systems)
Sene West District Assembly
Kwame Danso
01.2021 - Current
- Provided technical support to end-users through phone and remote assistance
- Performed operational tasks, repairs, and regular maintenance on IT systems and resources.
- Delivered informative orientations and training sessions regarding information technology to end-users.
- Offered guidance on the necessary computer software packages for installations.
- Ensured compliance with safety codes for computer usage as per the IT policy.
- Kept precise and timely incident records.
- Worked closely with IT teams to effectively address and resolve complex issues.
- Ensured security and privacy of computers and network systems.
- Ensured proper management and documentation of IT devices and assets.
- Appraised IT staff.
Training and Awareness E-Service Coordinator -Nabco
Ghana Investment Fund for Electronic Communication (Ejisu SHS)
Ejisu
01.2018 - 01.2021
- Conducted regular consultations and job analysis to identify training and development needs.
- Efficiently gathered and analyzed school information.
- Developed unique action plans among coworkers.
- Monitored and reviewed the progress of assigned duties.
IT Field Service Officer (National Services)
Newmont Ghana
Ahafo South
01.2017 - 08.2018
- Provided technical support and troubleshooting for a variety of field service operations.
- Ensured stability and high availability of IT facilities
- Collaborated with Infrastructure/Network and Project Management teams to comprehensively grasp support and maintenance standards across all IT facilities under my responsibility.
- Responded to IT service requests within SLA guidelines established by the organization.
- Secured computer systems and networks to ensure privacy and safety.
- Effectively assisted end-users in mastering the operation of newly integrated software programs and cutting-edge computer equipment.
- Ensured proper labeling and record-keeping of IT assets.
- Resolved customer complaints in a timely manner, ensuring satisfaction with the product or service provided.
End User Support Technician
Newmont Ghana
Keynase
01.2016 - 08.2016
- Provided technical support to end users in person, via phone and email.
- Enrolled users in Follow-Me Print services and offered printer troubleshooting support.
- Responded to IT service requests within SLA guidelines established by the organization.
- Managed user access control lists for network resources.
- Maintained inventory of IT equipment and assets.
- Prepared decommissioned IT equipment for donation.
Back Office Representative (Intern)
Mobile Telecommunication Network
Kumasi
01.2015 - 08.2015
- Enhanced data integrity by verifying mobile numbers using the mobile number portability service.
- Interacted with clients regarding MTN products and services.
- Performed data entry into various computer systems while ensuring the accuracy of information entered.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Education
Certificate in Data Science for Engineers -
Ghana-India Kofi Annan Centre of Excellence
Accra, Ghana04.2020
BSc. Computer Science -
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana06.2017
Skills
- SharePoint Online/O365
- Active Directory Administrative Tools
- Global SAP system
- Troubleshooting
- Asset Information Management (AIM)
- Remote Assistance
- System Configuration and Deployment
- Network Support
- Incident Management - Helpdesk
- Product support and training to the staff
- Good customer service
- IT Security Management
- User Training
Certification
- 06/15/2021, Google IT Support - Technical Support Fundamentals
- 09/28/2020, Active Directory and Group Policy Lab
- 05/14/2020, Python for Data Science and Machine Learning Bootcamp
- 05/14/2020, MySQL Database Administration - SQL Database for Beginners
- 05/05/2020, Linux
- 05/19/2020, Conscious Listening
Languages
Twi
First Language
English
Proficient (C2)
C2
Recommendations
- Braimah Sakuru, District Coordinating Director, I have known Bernard since 2022 and has been very exceptional in his area of duties. Mr. Bernard Joseph has demonstrated remarkable leadership skills and has significantly enhanced the ways in which the Sene West District Assembly conducts its business through technological advancements. His innovative approach and strategic thinking have been instrumental in driving our organization's success Bernard demonstrates excellent communication skills and is always updating management on task assigned., Sakuru.braimah@sewda.gov.gh, (+233) 243586925
- Andrew Antwi Adjei, Supervisor, I have known Bernard since 2018 and has been a very good friend mine. During his time at Newmont Ghana, he demonstrated an outstanding ability to manage information technology and computer systems effectively. He excels in planning, controlling, and evaluating IT and electronic data operations. His leadership in training, and coaching IT users has been pivotal in building a competent and efficient human workforce. He is very proactive in identifying problematic areas and implementing strategic solutions promptly., Andrew.antwi-adjei@newmont.com, (+233) 243738118
Personal Information
- Date of Birth: 08/20/1995
- Gender: Male
- Nationality: Ghanaian
References
References available upon request.
Timeline
Assistant Programmer (Head of Management Information Systems)
Sene West District Assembly
01.2021 - Current
Training and Awareness E-Service Coordinator -Nabco
Ghana Investment Fund for Electronic Communication (Ejisu SHS)
01.2018 - 01.2021
IT Field Service Officer (National Services)
Newmont Ghana
01.2017 - 08.2018
End User Support Technician
Newmont Ghana
01.2016 - 08.2016
Back Office Representative (Intern)
Mobile Telecommunication Network
01.2015 - 08.2015
Certificate in Data Science for Engineers -
Ghana-India Kofi Annan Centre of Excellence
BSc. Computer Science -
Kwame Nkrumah University of Science and Technology
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