Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Hi, I’m
Bernard Nana Yaw Twuamsi
BRAND CONSULTANT/ADVERTISING AGENT
Accra,MCCARTHY HILL
Summary
Overview
6
years of professional experience
Work History
MD BRAND CINSULT LTD
Client Service Representative
02.2017 - Current
Job overview
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Implemented and developed customer service training processes.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Ghana Technology University CollegeAccra,Ghana
Bachelor Of Applied Science In Information Technology from IT Business
08.2020
University Overview
Skills
- Service Recommendations
- Volunteer Orientation
- Database Management
- Customer Support
- Database Maintenance
- Information Updates
- Establishing Contacts
- Financial Consulting
- Microsoft Office
- Client Relations
- Member Relationship Management
- Asset Allocation
- System Documentation
- Account Management
Languages
English
Advanced (C1)
French
Beginner (A1)
Timeline
Client Service Representative
MD BRAND CINSULT LTD
02.2017 - Current
Ghana Technology University College
Bachelor Of Applied Science In Information Technology from IT Business
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