BERNARD SARFO
MANAGER
KUMASI,ASHANTI
Summary
Top producing professional with superior sales, communication and human relation talents. Polished and poised and known for having exceptional drive. Determined manager with terrific customer service experience. Goal-driven Operations Supervisor with more than 6 years of progressive managerial experience. Exceptional business acumen, administrative strengths and program management abilities. Insightful account clerk with 8 years of experience directing daily activities to lead operations. Proven track record of developing targeted business operations plans and implementing improvements. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards. Business-conscious General Manager bringing over 6 years of experience in service industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Results-focused General Manager offering 6 years of progressive leadership experience. Develops, leads and maintains large teams in high velocity environments to transform staff into outstanding leaders. Demonstrates creativity and savviness critical to financial and operational success. Customer-oriented General Manager with 6 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Seasoned General Manager with proven business acumen and 6 years of comprehensive experience. Polished in maintaining budgets and creating and implementing successful policies and procedures. Analytical and diligent professional committed to improving operational efficiency and maximizing profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Planners consult
Kumasi
08.2014 - Current
- Recruited, interviewed and hired qualified staff for open positions.
- Led employee evaluations with constructive feedback to boost performance.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Taught alertness and security tactics to reduce theft and losses.
- Designed sales and service strategies to improve revenue and retention.
- Supervised employees through planning, assignments and direction.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
Education
Bachelor of Arts -
METHODIST UNIVERSITY
11.2012
Associate of Arts -
UNIVERSITY oF GHANA
07.2010
Skills
- Problem Anticipation and Resolution
- Financial Statement Review
- Program Optimization
- Resource Allocation
- Customer Service Management
- Department Oversight
- Assignment Delegation
- Budget Control
- Originality and Creativity
- Quality Assurance
- Recruitment and Hiring
- Human Resources Oversight
- Sales Tracking
- Records Organization and Management
- Employee Motivation
- Performance Improvements
- Sales Team Development
- Mathematical Calculation and Reasoning
- Sales Promotion
- Focus and Follow-Through
- Finance and Accounting Oversight
- Performance Evaluation and Monitoring
- Team Leadership
- Training Management
- Process Improvements
- Staff Scheduling
- Policy/Program Development
- Revenue Forecasting
- Decision Making
- Performance Assessment
- Policy Development and Enforcement
- Management Team Building
- Operations Oversight
- Supplier Monitoring
- Business Leadership
- Cost Reduction
- Staff Development
- Administrative Management
- Supervision and Training
- Goal Setting
- Hiring and Onboarding
- Cross-Functional Team Management
Languages
English
First Language
TWI
Proficient
C2
French
Elementary
A2
Accomplishments
- Research - Conducted research which led to the development of early grade reading and mathematics assement.
- Leadership - Served as key contributing member to Leadership team.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Affiliations
- Member, Small Business Association (2011 - present)
- Leadership Development Program/ data bank ghana
- Member, Alumni Association/ university of ghana
- Leadership Development Program/ petroleum accounting
Additional Information
- Exceptional computer skill
- Good communication and customer relation
- Goal oriented person
- Team player
- Observant and strategist
Certification
- Certified petroleum accounting, [petticoat university college ghana] - 2011
- Association for Project Management (APM)
- Research and field officer Training USAID ghana - 2014
- petroleum accounting, penticost university - [6 months]
Timeline
General Manager
Planners consult
08.2014 - Current
Bachelor of Arts -
METHODIST UNIVERSITY
Associate of Arts -
UNIVERSITY oF GHANA
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