Summary
Overview
Work History
Education
Skills
Certification
Portfoliowebsite
Linkedinprofile
Referencesavailable
Timeline
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BERNARD ESHUN

BERNARD ESHUN

Madina

Summary

A results-driven data specialist with extensive experience in database creation, data analysis, and IT field assistance. Proficient in building and maintaining database management systems for effective data storage and retrieval, as well as providing technical support and troubleshooting in IT environments. Expertise in designing user-friendly interfaces for seamless data entry and retrieval while guaranteeing accuracy and consistency through defined processes. Proven ability to provide great customer service, train others, work with cross-functional teams to develop database systems, and lead projects. Skilled in maintaining hardware and software systems, resolving technical difficulties quickly, and optimizing organizational efficiency with IT solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Manager

Palace Amadia Limited
05.2024 - Current
  • Developed a system to interact with a POS system API, reducing product wastage by 90% through timely alerts for products nearing expiration
  • Provided technical expertise in system-related issues, ensuring the property infrastructure and applications systems remained functional at all times
  • Led various MIS projects, from planning to implementation, ensuring timely completion and adherence to budget
  • Achieved a 70% improvement in decision-making by developing a real-time sales and inventory dashboard for the CEO, highlighting fast-moving products and value cost of items nearing expiration
  • Offered training and support to staff, enhancing their technical proficiency and system usage
  • Managed vendor relationships, serving as the escalation point for IT-related issues and ensuring timely resolution
  • Spearheaded the setup of an intranet and local server to enhance internal communication, secure document sharing, and efficient storage of sensitive information which reduced data access and retrieval time by 50%, fostering better collaboration across departments
  • Conducted on-site monitoring and provided regular updates to stakeholders, maintaining transparency and alignment with business objectives
  • Successfully integrated the company's database with AWS cloud services via Amazon S3, improving CRUD operations of the POS system by 98%
  • Used Python and PostgreSQL to analyze slow-moving products, providing actionable insights that improved procurement efficiency and boosted sales by 60% enhancing inventory turnover and minimized overstocking.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.

IT Consultant

MyTech Solutions
08.2018 - Current
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems, resulting in a 25% reduction in customer complaints and achieving a 95% client satisfaction rate.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections, which led to a 30% improvement in system efficiency and supported a 20% increase in annual business growth.
  • Developed clear specifications for project plans using customer requirements, which improved project delivery timelines by 15% and enhanced stakeholder satisfaction by 20%.
  • Developed and implemented policies, procedures, training, and development for network resource administration, appropriate use, and disaster recovery, reducing network downtime by 40% and ensuring 100% compliance with industry standards.
  • Implemented and managed operating systems and software, security systems and intrusion detection systems.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Managed life cycle replacement of hardware and software.

Data Collection Specialist and Geospatial Analyst

GeoGrafix Solutions
12.2023 - 04.2024
  • Oversaw validation of structures across Ghana's 15 regions, resulting in the verification of approximately 13 million structures
  • Developed a geospatial database of eligible structures and buildings, identifying 8.4 million households likely to use LPG
  • Utilized machine learning models and the Fulcrum app to enhance the efficiency of structure validation processes by 97%
  • Utilized advanced data analytics techniques to collect, analyze, and interpret household LPG usage and delivery logistics data
  • Collaborated with interdisciplinary teams to ensure effective project implementation and reporting
  • Presented complex data findings in simple and straightforward graphs and tables
  • Provided technical assistance to field staff on mobile-based data collection.

Data Analyst

GeoGrafix Solutions
06.2023 - 12.2023
  • Developed reusable Python scripts to automate schema creation and data import tasks, reducing data analysis time by a day
  • Used PostgreSQL to analyze patient data and identify trends in hospital admissions
  • By querying the database for relevant metrics such as patient demographics, admission rates, and length of stay, provided valuable insights that enabled the client to optimize resource allocation and improve patient care
  • These insights led to a 15% reduction in patient wait times and a 10% increase in patient satisfaction scores, improving the efficiency and efficacy of healthcare delivery
  • Led a project for a financial institution to optimize loan portfolio with Tableau
  • Developed dynamic dashboards to display crucial indicators, which resulted in a 20% boost in loan portfolio profitability
  • Conducted SWOT analysis for a retail customer, resulting in 95% increase in sales and profit at their Accra branch
  • Applied advanced data analytics to collect, analyze, and interpret residential LPG usage and delivery logistical data
  • Led the design and management of databases for a web platform that serves 13 million households
  • Led a project for a retail client expanding into new markets, achieving an 87% increase in data accuracy through thorough data cleansing and organization using Microsoft Excel
  • Created visually appealing reports and dashboards to assist decision-making
  • Successfully developed and improved a client-specific database management system
  • This technology allowed the organization to store extensive client records and effectively manage product availability across all branches
  • As a result, headquarters obtained the capacity to closely monitor the lifecycle of each product
  • This optimization approach resulted in an astonishing 87% reduction in data processing time, dramatically streamlining processes and increasing productivity for clients' projects.

IT Support Technician

University of Ghana, Institute of African Studies, J.H Kwabena Nketia Archive
11.2022 - 10.2023
  • Provided technical help to over 100 clients, achieving a 95% customer satisfaction rating through timely issue resolution and clear communication
  • Performed 50+ system upgrades and migrations with zero data loss and little downtime for clients during transition times
  • Helped establish and execute IT policies and processes, leading to a 25% increase in operational efficiency and conformity to industry standards
  • Trained 50+ end-users, resulting in a 40% increase in IT literacy and a 50% drop-in recurrent support requests.

Technical Support

Ghana Naval Stores and Depot
08.2021 - 11.2021
  • Successfully resolved 50+ technical difficulties with an 80% success rate on the first try
  • Helped deploy 10+ network upgrades and server installations, resulting in a 30% increase in network stability and performance
  • Implemented security protocols, leading to a 50% reduction in incidents and vulnerabilities.

Education

BBA - Business Administration

Kwame Nkrumah University of Science & Technology
Kumasi
09.2024

Higher National Diploma in Purchasing & Supply - Business Administration

Takoradi Technical University
Takoradi, Ghana
09.2022

Skills

  • Linux
  • Django
  • PostgreSQL
  • Microsoft SQL Server
  • MySQL
  • Google Sheets
  • MS Excel
  • Python (Pandas)
  • System Integration
  • Network Administration
  • IT Asset Management
  • IT Procurement

Certification

  • Certificate in Occupational Health and Safety, Jubilee Technical Training Centre, 01/01/21

Portfoliowebsite

https://beshungh.github.io/

Linkedinprofile

http://www.linkedin.com/in/bernard-eshun-a12b85233

Referencesavailable

True

Timeline

IT Manager

Palace Amadia Limited
05.2024 - Current

Data Collection Specialist and Geospatial Analyst

GeoGrafix Solutions
12.2023 - 04.2024

Data Analyst

GeoGrafix Solutions
06.2023 - 12.2023

IT Support Technician

University of Ghana, Institute of African Studies, J.H Kwabena Nketia Archive
11.2022 - 10.2023

Technical Support

Ghana Naval Stores and Depot
08.2021 - 11.2021

IT Consultant

MyTech Solutions
08.2018 - Current

BBA - Business Administration

Kwame Nkrumah University of Science & Technology

Higher National Diploma in Purchasing & Supply - Business Administration

Takoradi Technical University

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