BERNARD COLEMAN
ACCRA
Summary
Adept at crisis management and demonstrating exceptional interpersonal skills, I significantly enhanced security protocols at ISDS. My expertise in surveillance and commitment to facility security led to a marked improvement in passenger flow efficiency and a reduction in wait times by over 30% during peak hours, showcasing a proactive approach to aviation safety and customer service.
Overview
12
12
years of professional experience
Work History
AVIATION SECURITY AGENT
ISDS
ACCRA
06.2013 - Current
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Directed passengers clearly for quick movement through security screening process.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Ensured compliance with aviation security regulations.
- Provided security and protection to travelers across all transportation sectors.
- Identified areas of vulnerability in existing security systems and proposed solutions accordingly.
- Monitored and conducted passenger screening.
- Reviewed access control lists on a weekly basis to verify accuracy.
- Participated in meetings with airline representatives regarding operational issues affecting their flights.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Operated controls on explosive detection system to manipulate and clear images.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Conducted periodic drills to test emergency response procedures.
- Developed strategies to reduce wait times during peak hours at security checkpoints.
- Performed searches of passenger baggage, cargo and mail for prohibited items.
- Operated security equipment for screenings using hand wands and X-ray machines.
- Communicated and coordinated responses to suspicious activities.
- Verified photo IDs and tickets to allow guests passage.
- Collaborated with local law enforcement agencies on various projects related to aviation security.
- Searched individuals and baggage for weapons and other prohibited items.
- Conducted regular patrols around the airport perimeter to ensure safety measures are being followed.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Maintained detailed records of all security related incidents on a daily basis.
- Assessed and monitored security protocols in airports.
- Analyzed risk factors associated with air travel operations.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Monitored CCTV footage in order to detect any unusual behavior or activities.
- Implemented new safety initiatives as directed by management.
- Provided assistance in the event of an emergency situation within the airport premises.
- Responded quickly to alarms and other alerts within the airport area.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Completed thorough zone searches to check for physical tampering and restricted items.
- Interacted with passengers regarding security rules and regulations at checkpoints.
- Trained new staff members on aviation security protocols, procedures, and equipment usage.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Guarded restricted areas to prevent unauthorized entry.
- Investigated suspicious activity and reported violations of airport security policies.
- Upheld strong customer service standards while completing screenings.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Completed routine and incident-related documentation.
- Inspected aircraft prior to takeoff for potential threats.
- Engaged with customers when necessary in order to resolve complaints or provide information about services offered at the airport.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
CHEMU SENIOR HIGH SCHOOL
ACCRA-TEMA04-2009
Skills
- Crisis management
- Facility security
- Visitor management
- Self-defense techniques
- Threat assessment
- Surveillance expertise
Languages
English
First Language
Timeline
AVIATION SECURITY AGENT
ISDS
06.2013 - Current
High School Diploma -
CHEMU SENIOR HIGH SCHOOL
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