Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BERNARD COLEMAN

ACCRA

Summary

Adept at crisis management and demonstrating exceptional interpersonal skills, I significantly enhanced security protocols at ISDS. My expertise in surveillance and commitment to facility security led to a marked improvement in passenger flow efficiency and a reduction in wait times by over 30% during peak hours, showcasing a proactive approach to aviation safety and customer service.

Overview

12
12
years of professional experience

Work History

AVIATION SECURITY AGENT

ISDS
ACCRA
06.2013 - Current
  • Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
  • Directed passengers clearly for quick movement through security screening process.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Ensured compliance with aviation security regulations.
  • Provided security and protection to travelers across all transportation sectors.
  • Identified areas of vulnerability in existing security systems and proposed solutions accordingly.
  • Monitored and conducted passenger screening.
  • Reviewed access control lists on a weekly basis to verify accuracy.
  • Participated in meetings with airline representatives regarding operational issues affecting their flights.
  • Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
  • Operated controls on explosive detection system to manipulate and clear images.
  • Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
  • Conducted periodic drills to test emergency response procedures.
  • Developed strategies to reduce wait times during peak hours at security checkpoints.
  • Performed searches of passenger baggage, cargo and mail for prohibited items.
  • Operated security equipment for screenings using hand wands and X-ray machines.
  • Communicated and coordinated responses to suspicious activities.
  • Verified photo IDs and tickets to allow guests passage.
  • Collaborated with local law enforcement agencies on various projects related to aviation security.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Conducted regular patrols around the airport perimeter to ensure safety measures are being followed.
  • Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
  • Maintained detailed records of all security related incidents on a daily basis.
  • Assessed and monitored security protocols in airports.
  • Analyzed risk factors associated with air travel operations.
  • Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
  • Monitored CCTV footage in order to detect any unusual behavior or activities.
  • Implemented new safety initiatives as directed by management.
  • Provided assistance in the event of an emergency situation within the airport premises.
  • Responded quickly to alarms and other alerts within the airport area.
  • Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
  • Completed thorough zone searches to check for physical tampering and restricted items.
  • Interacted with passengers regarding security rules and regulations at checkpoints.
  • Trained new staff members on aviation security protocols, procedures, and equipment usage.
  • Communicated with other screening staff to promptly call attention to potential or active safety problems.
  • Guarded restricted areas to prevent unauthorized entry.
  • Investigated suspicious activity and reported violations of airport security policies.
  • Upheld strong customer service standards while completing screenings.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
  • Completed routine and incident-related documentation.
  • Inspected aircraft prior to takeoff for potential threats.
  • Engaged with customers when necessary in order to resolve complaints or provide information about services offered at the airport.
  • Assisted passengers with disabilities in walking through screening checkpoints.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

CHEMU SENIOR HIGH SCHOOL
ACCRA-TEMA
04-2009

Skills

  • Crisis management
  • Facility security
  • Visitor management
  • Self-defense techniques
  • Threat assessment
  • Surveillance expertise

Languages

English
First Language

Timeline

AVIATION SECURITY AGENT

ISDS
06.2013 - Current

High School Diploma -

CHEMU SENIOR HIGH SCHOOL
BERNARD COLEMAN