Bernard Clinton
Accra
Summary
Tech savvy Information Technology Executive with strong background in implementing and supporting various alternative delivery digital channels and software applications. Skilled in providing technical expertise, troubleshooting, and resolving complex issues. Demonstrated ability to coordinate projects, deliver high-quality support services, and ensure adherence to industry standards and regulations. Strong communication and interpersonal skills, fostering effective collaboration with cross-functional teams. Committed to continuous learning and staying updated with emerging technologies. A results-oriented individual dedicated to delivering exceptional solutions and driving organizational success.
Overview
7
7
years of professional experience
Work History
Operations Technology Officer, Team Lead
Ghana Interbank Payment and Settlement Systems Limited
03.2019 - Current
- IT Incident Management
- Vendor Management
- Supervise HSM Key Management
- Developing policies, procedures and manuals for OPS TECH department
- Supervise systems and transactions monitoring on national real time transactions platform and gh-link (switch) network
- Supervise End of Day batch processing for the National Switching and Processing System
- Supervise EMV card validation processing and certification
- Supervise testing and certification of financial institutions and telecommunications operators on GhIPSS Instant Pay (GIP), Mobile Money Interoperability, gh-link EMV (Europay MasterCard Visa) platform, GhQR Code Scheme and GhanaPay Mobile Money Service
- Provide technical support and advice to financial institutions during system integration to national real-time payment platform and gh-link network for ATM, POS
- Manage chargeback portal and all channel chargeback processing issues
- Provide 3rd level support to member financial institutions on GhIPSS Instant Payment platform, GhQR platform, gh-link platform, Automated Clearing House and National Biometric Smart Card Payment System (e-zwich)
- Processing of Real Time Gross Settlement (RTGS) files for MTN, Visa, MasterCard, e-zwich, gh-link, e-tranzact, Verve, GhanaGov
- Administrator of Ghana Universal QR Code Payment Solution (GhQR) National Merchant Portal.
- Led cross-functional IT teams to achieve project milestones on time and within budget constraints.
- Boosted customer satisfaction rates by effectively resolving complex technical issues in a timely manner.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Working closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Coaching team members in techniques necessary to complete job tasks.
National Service Personnel
Ghana Interbank Payment and Settlement Systems Limited
08.2017 - 10.2018
- Connectivity and transactions monitoring on National Switching and Processing Centre
- Testing and certification of member institutions on the real time platform (GIP- GhIPSS Instant Pay)
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Master of Science - Information Technology For Management
Coventry University, United Kingdom
07.2023
Payments Masterclass -
Interswitch Academy, Nigeria
08.2019
Bachelor of Science - Computer Engineering
University of Ghana, Legon
07.2017
WASSCE - General Science
Mfantsipim Senior High School
2013
Skills
- Enterprise Architecture
- Quality Assurance
- DevOps Principles
- Digital Transformation
- Technical Consulting
- System Enhancement
- Technology Integration
- Technical Solution Development
- Agile Framework
- Adaptability and Flexibility
- Operational Reporting
- Interpersonal Skills
- Organizational Skills
- Multitasking
- Analytical Skills
- Excellent Communication
- Time Management
- Team Building
- Project Leadership
- Problem-Solving Abilities
- Decision-Making
- System Integration
- Project Lifecycle Management
- Business Intelligence
Personal Information
- Title: Operations Technology Officer, Team Lead
- Date of Birth: 02/07/1994
- Gender: Male
- Nationality: Ghanaian
Accomplishments
- Ghana Domestic Processing (MasterCard, VISA, UPI)
- Ghana Universal QR Code Payment Solution
- Ghana Mobile Money Interoperability
- GhanaPay
- GhIPSS Instant Payment Platform
- GhIPSS Core Systems Infrastructure Upgrade (PowerCard 3.2)
- gh-link EMV Certification Integration
References
Available upon request.
Timeline
Operations Technology Officer, Team Lead
Ghana Interbank Payment and Settlement Systems Limited
03.2019 - Current
National Service Personnel
Ghana Interbank Payment and Settlement Systems Limited
08.2017 - 10.2018
Master of Science - Information Technology For Management
Coventry University, United Kingdom
Payments Masterclass -
Interswitch Academy, Nigeria
Bachelor of Science - Computer Engineering
University of Ghana, Legon
WASSCE - General Science
Mfantsipim Senior High School
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