Summary
Overview
Work History
Education
Skills
Languages
REFERENCE
Work Availability
Quote
Timeline
AccountManager
Bernard Malison Bioh

Bernard Malison Bioh

Accra

Summary

A hardworking bachelor’s degree holder in Political Science with a long-standing work experience in customer service and public service relations. Looking forward to leveraging this customer relations and communication skills to increase societal satisfaction as well as international public relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

A bachelor’s degree holder in political science, with interest in the topics on cooperation, interdependence, conflict and the growth of countries, most importantly in the global south. Wish to expand this personal horizon on the area of European studies. Boast of years of experience in the areas of banking and decentralized government administration, with competence in customer service, daily banking transactions as well as organizational skills needed for personal development. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Civil Servant

Local Government Service
01.2022 - Current

o Managing schedules for company executives

o Drafting, reviewing and sending communications on behalf of the executives of the company

o Leading effective correspondences between the Director's office and stakeholders.

o Organizing and preparing meetings, including gathering documents and attending to logistics of meetings

o Coordinating travel arrangements.

o Coordinating in-house training program.

Maintaining various records and documents for company Executives.

o Determining priority of matters of attention for the Chief Information Officer; redirect matters to staff to handle, or handle matters personally, as appropriate.

o Maintaining confidential and sensitive information

o Other additional and/ or alternative duties as assigned from time, including supporting other departments or Executives as needed.

Banker

ECOBANK GHANA
03.2020 - 12.2021
  • Opened, closed, and updated accounts for customers.
  • Built and maintained portfolio of loans to meet established goals and objectives.
  • Calculated fees due, interest and change for customer transactions.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Generated monthly reports on customer activity and customer feedback.
  • Assisted customers with banking needs and inquiries.
  • Provided advice on different bank products and financial options.
  • Processed applications for new accounts.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Balanced teller drawers and ATM cash.

Civic Engagement Coordinator

National Commission for Civic Education
08.2016 - 09.2018
  • Created educational materials to convey important information to service recipients.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Approached issues proactively to best meet current and future community needs.
  • Gathered opinions and support from grass-roots supporters to solidify group position.
  • Contributed to planning, implementation and promotion of engagement activities.
  • Planned special events, parties and larger events for entire community.
  • Educated young people about strategies for driving discussions and promoting social changes. Helped reduce teenage pregnancy in the community by over 20%.
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.

Education

Bachelor of Arts - Political Science

Kwame Nkrumah University of Science and Technology
KUMASI
06.2016

Skills

  • Friendly and welcoming
  • Excellent interpersonal skills and pleasant telephone manners
  • Good administrative skills with proficiency in email, MS Word & MS Excel
  • Able to work individually and in a team
  • High level of integrity, self-motivated and innovative
  • Cash Management
  • Cash Counting Machine Operations
  • Conflict Resolution
  • Customer Relations
  • Report Preparation
  • Customer Service
  • Time Management

Languages

English
Advanced (C1)

REFERENCE

     

Dr. Edward Brenya

Kwame Nkrumah University of Science and Technology

4 years

ebrenya@gmail.com

+233 (0) 206326329

 

Mrs.Naomi Aryee

Ecobank, Ghana 

Head of cash Management

2 years

naryee@ecobank.com

+233 (0) 20825361

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Timeline

Civil Servant

Local Government Service
01.2022 - Current

Banker

ECOBANK GHANA
03.2020 - 12.2021

Civic Engagement Coordinator

National Commission for Civic Education
08.2016 - 09.2018

Bachelor of Arts - Political Science

Kwame Nkrumah University of Science and Technology
Bernard Malison Bioh