BERNARD KUFOUR ABBEY
ACCRA
Summary
Proven IT professional with a track record of enhancing network efficiency and security at Eastern Regional Hospital. Excelled in problem-solving and customer service, significantly improving system performance and user satisfaction. Skilled in software updates and device configuration, adept at managing time and details to achieve optimal results.
Overview
4
4
years of professional experience
Work History
IT Intern
Eastern Regional Hospital (IT Department)
Koforidua, Ghana
06.2023 - 08.2023
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved network efficiency by implementing and managing system updates and patches.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
Internet Cafe Attendant
St. James Internet Cafe
Accra, Ghana
01.2021 - 07.2022
- Monitored network performance, ensuring a reliable connection for all users at the cafe.
- Educated customers on proper computer usage, reducing instances of user error or damage to equipment.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for customers.
- Developed rapport with clientele by addressing their needs quickly and professionally.
- Provided training to new employees, ensuring consistent quality of service across the team.
- Enhanced customer satisfaction by providing efficient and friendly service to patrons.
- Streamlined processes through the creation of clear procedures, enhancing operational efficiency within the cafe.
- Ensured seamless operations by maintaining up-to-date software and hardware systems.
- Assisted customers with various technical issues, fostering a positive experience for all users.
IT Personnel
Eastern Regional Hospital (IT Department)
Koforidua, Ghana
11.2023 - Current
- Monitored industry trends in HR best practices to continually improve internal policies and procedures in alignment with evolving expectations from employees.
- Implemented succession planning strategies, identifying high-potential employees for leadership roles.
- Maintained compliance with federal, state, and local employment laws through regular audits of personnel records and practices.
- Negotiated contracts with vendors for services such as temporary staffing or background checks to ensure cost-effective solutions without sacrificing quality.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Education
BSC. Information Technology - Information Technology
Ghana Communication Technology University
Accra, Ghana10.2023
Graphic Design
Ike’s Compu-Tek Institute
Koforidua, Ghana 12.2019
West African Secondary School Certificate Exam - General Arts
Pope John Senior High & Minor Seminary
Koforidua, Ghana 06.2019
Basic Education Certificate Examination -
Solomon Preparatory School
Koforidua, Ghana06.2016
Skills
- Problem solving
- Attention to detail
- Customer Service skills
- Time Management
- Data collection
- Software updates
- Device configuration
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Hobbies
- Gaming
- Attending meetups and IT conferences
- Listening to music
- Reading
Professional Courses
- Certificate in Graphic Designing and Software Development
References
- Name of Organization- Eastern Regional hospital, Koforidua.
- Unit/Department- IT Department
- Name of HOD- Mr Ibrahim Fuseini
- Contact number - +233243208796
Declaration
- I hereby declare that all information provided above is true about me .
Timeline
IT Personnel
Eastern Regional Hospital (IT Department)
11.2023 - Current
IT Intern
Eastern Regional Hospital (IT Department)
06.2023 - 08.2023
Internet Cafe Attendant
St. James Internet Cafe
01.2021 - 07.2022
BSC. Information Technology - Information Technology
Ghana Communication Technology University
Graphic Design
Ike’s Compu-Tek Institute
West African Secondary School Certificate Exam - General Arts
Pope John Senior High & Minor Seminary
Basic Education Certificate Examination -
Solomon Preparatory School