BERNADETTE DIOGO
Tema
Summary
Recent University Graduate. With excellent time management and problem-solving skills. I am willing to take on added responsibilities to meet team goals. Excellent time management and problem-solving skills. I possess exceptional relationship-building abilities and proficient computer skills. I enthusiastic, open-minded, committed to growth and always determined to exceed expectations, seeking opportunities to gain new skills.
Overview
3
3
years of professional experience
Work History
- Volunteer worker for world environment day, 2023
- Aimed at raising awareness and celebrating environmental action under the theme #BeatPlasticPollution.
Customer Service Representative
MTN (Mobile Telecommunications Networks)
Tema , Greater Accra
10.2021 - 06.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Ghacem Company Limited Ghana
Tema , Greater Accra
02.2021 - 10.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisting customers with sim registration and customer detail
- Taking customers through mobile money registering through phone calls .
- Escalating issues concerning customer problems through emails using Zendesk and Microsoft outlook .
- Replying customers emails via company email portals when there is the need to do so
Education
Bachelor of Art in Sociology (First Class Honors) -
Kame Nkrumah University of Science and Technology
01.2023
Senior high school certificate -
Aggrey Memorial AME Zion Senior High School
01.2019
Junior High School Certificate -
Rosharon Montessori School
01.2002
Skills
- HTML
- CSS
- JavaScript
- Microsoft Office Applications (Excel, PowerPoint, Word etc)
- SPSS Advanced Applications
Cell
+233209670108
References
Available upon request
Hobbies and Interests
- Reading
- Journaling
- Hiking
- Writing novels
Projects
The Effects of Occupational Stress on Job Satisfaction Among Nurses in the Ashanti Region of Ghana, department of Sociology and Social Work, Kwame Nkrumah University of Science and Technology (KNUST), Bachelor of Art in Sociology,2023
Timeline
Customer Service Representative
MTN (Mobile Telecommunications Networks)
10.2021 - 06.2023
Customer Service Representative
Ghacem Company Limited Ghana
02.2021 - 10.2022
Bachelor of Art in Sociology (First Class Honors) -
Kame Nkrumah University of Science and Technology
Senior high school certificate -
Aggrey Memorial AME Zion Senior High School
Junior High School Certificate -
Rosharon Montessori School
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