Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beracha Dogbe

Dodowa

Summary

Dynamic sales professional with proven expertise in customer relations and strategic planning honed at Manager. Excelled in enhancing customer experience and engagement, driving sales through effective presentations and social media marketing. Achieved sales targets by over 20%, leveraging strong communication and persuasive skills. Specializes in market trends analysis and sales strategy development, ensuring customer loyalty and retention.

Overview

7
7
years of professional experience

Work History

Sales Girl

Manager
12.2017 - Current
  • Managed inventory levels to ensure adequate stock availability for peak selling periods.
  • Trained new sales associates, sharing best practices and product knowledge.
  • Consistently met or exceeded sales targets through strong communication skills and persuasive techniques.
  • Increased store visibility by creating eye-catching merchandise displays that attracted customer attention.
  • .Demonstrated thorough knowledge of products offered at the store while assisting customers in making informed purchasing decisions.
  • Assisted in managing store operations, including opening/closing procedures and daily reconciliation of cash drawers.
  • Enhanced customer satisfaction with attentive service and prompt resolution of complaints.
  • Accepted and processed product returns.
  • Maintained a clean, organized store appearance to uphold company standards and enhance the shopping experience for customers.
  • Handled phone inquiries from customers, providing product information and resolving any issues promptly.
  • Maximized revenue by effectively upselling products and suggesting complementary items.
  • Exceeded sales goals through effective prospecting strategies, reaching out to potential clients via phone calls, emails, or social media platforms.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Food Engineering - Nursing

UNIVERSITY OF GHANA
Acca

Skills

  • Customer relations
  • Sales presentations
  • Customer experience enhancement
  • Client engagement
  • Strategic planning
  • Social media marketing
  • Product and service sales
  • Sales strategy development
  • Market trends

Timeline

Sales Girl

Manager
12.2017 - Current

Food Engineering - Nursing

UNIVERSITY OF GHANA

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Beracha Dogbe