Benson Fosu Effah
Nkoranza
Summary
Sales Professional experienced in driving revenue growth through effective customer relationship management and innovative sales strategies. Delivered results by assessing customer needs and presenting tailored solutions in fast-paced environments. Focused on enhancing team collaboration and communication to achieve challenging sales objectives.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Sales Agent
Dzata cement LTD
01.2021 - Current
- Managed customer inquiries regarding product specifications and availability.
- Developed and maintained strong relationships with clients and distributors.
- Presented product features and benefits to potential customers effectively.
- Conducted market research to identify new sales opportunities.
- Participated in trade shows to showcase company products and services.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed relationships with customers by providing excellent customer service.
- Resolved customer complaints promptly and effectively.
- Continuously met sales goals via strategic prospecting.
- Negotiated contracts with customers to secure sales deals.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Improved customer service feedback scores through outstanding service.
- Developed strategic relationships with key decision makers at target companies.
- Analyzed data to identify trends in customer behavior and preferences.
- Conducted market research to identify potential customers and their needs.
- Drove sales through the development of successful promotional strategies and product placement.
- Maximized market share by working with clients and building relationships.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
Cocoa Health and Extension Division(officer)
COCOBOD
Sunyani District
09.2017 - 08.2018
- Supervised health and growth of cocoa seedlings from nursery to harvesting, collaborating with farmers to ensure optimal cultivation
- Trained farmers on basic farm maintenance processes such as pruning, artificial pollination and fertilizer application.
- Attended farmers business school to learn effective agricultural practices.
Front Desk Executive
Health Insurance
Korle Bu
04.2016 - 07.2016
- Processed insurance applications for health insurance card bearers, facilitating access to medical services.
Education
Bsc. - Business Administration(acconting)
Central University College
Accra 02.2013 - 06.2017
West African Senior School - Certificate Examination (Business)
Sunyani Senior High School
Sunyani 06.2009 - 01.2012
Basic Education Certificate - Examination
Great Royals International School
NkoranzaSkills
- Customer relationship management
- Persuasive skills
- Negotiation skills
- Verbal communication
- Presentation delivery
- Results driven
- Deadline conscious
- Time management
- Pressure management
- Dynamic Team Player
- Collaborative
- Problem solving
- Ability to adapt
- Strategic planning
- Independent worker
Hobbies and Interests
- Reading
- Analyzing or dealing with figures
- Computing
- Learning of languages
Personal Information
- Date of Birth: 04/25/94
- Gender: Male
- Marital Status: single
Languages
English
Proficient
C2
Timeline
Sales Agent
Dzata cement LTD
01.2021 - Current
Cocoa Health and Extension Division(officer)
COCOBOD
09.2017 - 08.2018
Front Desk Executive
Health Insurance
04.2016 - 07.2016
Bsc. - Business Administration(acconting)
Central University College
02.2013 - 06.2017
West African Senior School - Certificate Examination (Business)
Sunyani Senior High School
06.2009 - 01.2012
Basic Education Certificate - Examination
Great Royals International School