Benson Asare
Millennium City,Kasoa
Summary
Able to clearly communicate complex information through written and spoken word. Excellent negotiator and ability to multi-task. Conflict resolution and creative thinking. Able to organize and maintain case records. Works well in a team environment. Good in all Microsoft office applications. Experienced in Customer Service and Retail Sales with over ten (10) years of experience in telecommunication industry. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated and dependable relationship builder with excellent organizational strengths and superior work ethic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service/Retail Executive/Acting Retail Shop Manager
Airtel Ghana Telecommunication
01.2011 - Current
- Responsible for performance management and coaching of team members in the shop
- Attending to and solving customer's complaints, queries and request
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products and services
- Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day
- Prioritized helping customers over completing other routine tasks in store
- Developed strong rapport with customers and create positive impression of business
- Provide exceptional service and pleasant shopping experience to retail customers.
Sales Coordinator
Zain Ghana Telecommunication
01.2010 - 01.2011
- Recruit and manage freelancers to sell company products and services
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency
- Work alongside retail representatives to enhance product presentations and advertising collateral.
Events Manager
TLC Group Of Companies
01.2009 - 01.2010
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
- Oversaw preparation and management of event budgets to deliver at or below project costs.
Education
Bachelor of Science - Business Administration
Catholic University College Of Ghana
SSSCE -
Kinbu Senior High/Technical School
Skills
- Customer acquisition campaigns
- Pricing negotiation
- Selling Price Recommendations
- Investment Opportunities Identification
- Staff Supervision
- Business Operations Coordination
- Sales Forecasting
- Expert in customer relations
- Customer experience
- Customer technical support
- Excellent in all Microsoft applications
- Performance Analysis
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Awards And Acknowledgements
- Best Shop Executive
- Three(3) times Star of the month
- Star of the year
- Achieving 24% of Airtel total sales growth in 2014/2015 year as a team.
- Most profitable branch/shop as a team.
References
- Mr. Gideon Osei Addo, Head Of Retail, Customer Experience, Airtel Ghana Telecommunication, +233 266000703
- Pastor Cornelius Seyram Apenyo, District Pastor, The Apostolic Church-Ghana, +233 242155170
Certification
- Sales and Exceptional Customer Care Training - 3days
Languages
English
Advanced (C1)
Timeline
Customer Service/Retail Executive/Acting Retail Shop Manager
Airtel Ghana Telecommunication
01.2011 - Current
Sales Coordinator
Zain Ghana Telecommunication
01.2010 - 01.2011
Events Manager
TLC Group Of Companies
01.2009 - 01.2010
Bachelor of Science - Business Administration
Catholic University College Of Ghana
SSSCE -
Kinbu Senior High/Technical School
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