Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Benjamin Seyram Kwami Afedo

Accra

Summary

Dynamic Divisional Manager with a proven track record at Wingatebet, excelling in operations management and staff training. Spearheaded risk management initiatives and optimized strategic planning, enhancing divisional compliance and performance. Skilled in negotiation and conflict resolution, consistently achieving elevated employee engagement and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Divisional Manager

Wingatebet
09.2020 - Current
  • Managed risk effectively by conducting thorough assessments and implementing mitigation strategies as necessary.
  • Optimized decision-making processes with comprehensive data analysis that informed strategic planning efforts.
  • Ensured compliance with company policies, industry regulations, and legal requirements throughout all divisional activities.
  • Motivated employees to excel in their roles through regular performance evaluations, feedback sessions, and recognition programs.
  • Maintained alignment between corporate goals and divisional objectives by regularly reviewing progress reports and adjusting tactics when necessary.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Manager

Wingatebet
09.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Merchandiser

Palace Hypermarket
02.2015 - 11.2016
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.

Education

High School Diploma -

PRESBY SENIOR HIGH SCHOOL
TESHIE-ACCRA
06.2014

Skills

  • Staff Training and Development
  • Operations Management
  • Cross-functional Team Coordination
  • Organizational Development
  • Verbal and written communication
  • Negotiation and Conflict Resolution
  • Documentation And Reporting
  • Sales management

Languages

TWI
Advanced (C1)
GA
Advanced (C1)
English
Advanced (C1)

Timeline

Divisional Manager

Wingatebet
09.2020 - Current

Manager

Wingatebet
09.2017 - Current

Merchandiser

Palace Hypermarket
02.2015 - 11.2016

High School Diploma -

PRESBY SENIOR HIGH SCHOOL

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Benjamin Seyram Kwami Afedo