Benjamin Russel Frimpong
Tema,Ghana
Summary
Dynamic leader with expertise in country and regional leadership, fintech and digital payments, and strategic partnerships. Proven track record in regulatory compliance and risk management, driving P&L ownership and revenue growth. Skilled in cross-functional team leadership, product and service innovation, market expansion, and GTM strategy. Committed to leveraging these competencies to foster sustainable business growth and innovation.
Overview
18
18
years of professional experience
Work history
Head, Remittance, MoMo & Agent Banking | Acting Head, E-Business
FirstBank Ghana Ltd
Accra
03.2022 - 11.2025
- Spearheaded digital financial services strategy, expanding agent network from 352 to over 4,080 and increasing transaction volume from GHS 60M to GHS 1.7m in 34 months.
- Led cross-functional teams to develop and launch mobile application for agent banking, enhancing user experience and operational efficiency.
- Strengthened compliance protocols, reducing regulatory issues by 30% and improving partner trust.
- Conducted market intelligence to identify growth opportunities, resulting in 5% market share increase in remittance services.
- Built strategic alliances with fintechs and adjacent businesses to expand distribution and service reach.
- Directed digital transformation across E-Business and Alternative Channels, aligning product roadmaps with customer needs and market trends.
- Oversaw mobile banking, USSD, and internet banking platforms, driving 40% increase in active users.
- Launched merchant payment solutions, boosting adoption among SMEs and retail customers.
- Collaborated with IT and Risk teams to enhance cybersecurity and ensure regulatory compliance across digital channels.
- Managed fintech partnerships and payment processors to expand digital capabilities and improve service delivery.
- Drove e-business revenue growth of 61%, increasing figures from Ghs 9.48m to Ghs 15.5m over period of 9 months.
Customer Success Manager & Account Executive
Infobip Ghana
Accra
07.2020 - 02.2022
- Managed enterprise accounts and drove adoption of CPaaS solutions, increasing MRR from €250K to €410K.
- Onboarded key clients including UMB and Enterprise Group onto WhatsApp Business API, enhancing customer engagement.
- Identified upsell opportunities, improved account win rate from 12% to 30%, and reduced churn through proactive customer health monitoring.
- Collaborated with marketing to co-create client campaigns, boosting product visibility and retention.
Commercial Regional Manager & Zonal Sales Manager
Vodafone Ghana
Kumasi & Accra
06.2013 - 02.2019
- Delivered GHS 18M in monthly service revenue by leading zonal operations and coaching a 700+ field sales team.
- Drove 6% CMS and 7.6% AMS growth through data-driven market strategies and performance optimization.
- Built a mobile money agent ecosystem, increasing customer acquisition from 50 to 850 in 12 months.
Territory Manager & Channel Manager
Unilever Ghana
Tamale & Tema
02.2010 - 05.2013
- Boosted channel revenue from €2.4M to €6M via joint business planning and channel development.
- Led distributor operations and expanded customer base through service excellence and performance tracking.
Cinema Manager
Silverbird Cinemas
Accra
12.2008 - 12.2010
- Introduced on-screen advertising to diversify revenue streams and negotiated cost-saving contracts.
Area Accounts Developer
The Coca-Cola Bottling Company Ltd
Takoradi
11.2007 - 11.2008
- Prospected and onboarded new dealers, maintaining accurate customer records and resolving service issues.
Education
MBA - Business Administration
Frankfurt School of Finance & Management
Frankfurt, Germany 10/2018 - 04/2020
BA (Hons) - Sociology
University of Ghana
Accra, GhanaSkills
- Country & Regional Leadership
- Fintech & Digital Payments
- Strategic Partnerships & Alliances
- Regulatory Compliance & Risk Management
- P&L Ownership & Revenue Growth
- Cross-functional Team Leadership
- Product & Service Innovation
- Market Expansion & GTM Strategy
INTERESTS
Fintech, Digital Payments, SaaS, CPaaS, Financial Inclusion, Product Innovation, Strategic Growth
Timeline
Head, Remittance, MoMo & Agent Banking | Acting Head, E-Business
FirstBank Ghana Ltd
03.2022 - 11.2025
Customer Success Manager & Account Executive
Infobip Ghana
07.2020 - 02.2022
Commercial Regional Manager & Zonal Sales Manager
Vodafone Ghana
06.2013 - 02.2019
Territory Manager & Channel Manager
Unilever Ghana
02.2010 - 05.2013
Cinema Manager
Silverbird Cinemas
12.2008 - 12.2010
Area Accounts Developer
The Coca-Cola Bottling Company Ltd
11.2007 - 11.2008
MBA - Business Administration
Frankfurt School of Finance & Management
10/2018 - 04/2020
BA (Hons) - Sociology
University of Ghana