BENJAMIN KWABENA OWUSU
The Bronx
Summary
Dynamic manager with a proven track record at Monnic Star Hotel, enhancing operational efficiency through strategic process improvements. Skilled in team leadership and conflict resolution, I developed impactful training programs that boosted staff productivity and knowledge retention, while effectively coordinating cross-departmental projects to align with organizational goals.
Overview
5
5
years of professional experience
Work History
Manager
Monnic Star Hotel
01.2019 - 12.2023
- Led team in streamlining operational workflows, enhancing overall efficiency.
- Implemented process improvements resulting in increased productivity and reduced errors.
- Developed training programs for staff, fostering skill enhancement and knowledge retention.
- Coordinated cross-departmental projects, ensuring alignment with strategic objectives.
- Monitored performance metrics to identify areas for improvement and implement corrective actions.
Education
Business Administration And Management - Management
Queensborough Community College
Bayside ,Queens Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Conflict resolution
Languages
English
Advanced (C1)
Timeline
Manager
Monnic Star Hotel
01.2019 - 12.2023
Business Administration And Management - Management
Queensborough Community College
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