Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
Generic

BENJAMIN KOJO ACQUAH

ACCRA

Summary

Experienced executive manager recognized for enhancing productivity and ensuring efficient task execution. Proficient in strategic planning, financial management, and leading teams to achieve goals. Strong communicator with proven problem-solving abilities and adaptability to foster organizational growth.

Overview

17
17
years of professional experience

Work History

CEO

BENABSY ENTPRISE
ACCRA
05.2023 - Current
  • Managed daily operations of retail store and staff scheduling.
  • Implemented visual merchandising strategies to enhance store appearance and layout.
  • Developed promotional displays to drive customer engagement and sales.
  • Analyzed sales reports to identify trends and improve performance strategies.
  • Created weekly and monthly reports on store performance and sales objectives.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Increased store sales by cross-selling complementary items.
  • Maintained a clean work environment to promote safety standards.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Established relationships with vendors, suppliers, and other partners.
  • Planned promotional events such as in-store discounts or special offers.
  • Reviewed financial statements regularly to track store performance.

Marketing Executive

KIMO HOME LIMITED
ACCRA
01.2019 - 01.2023
  • Developed marketing strategies to enhance brand visibility and customer engagement.
  • Coordinated promotional campaigns across various digital platforms and channels.
  • Conducted market research to identify trends and customer preferences effectively.
  • Managed content creation for social media, blogs, and email newsletters.
  • Analyzed campaign performance data to inform future marketing initiatives.
  • Maintained an up-to-date database of customers' contact information.
  • Analyzed customer feedback to improve the quality of products and services.
  • Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Produced weekly reports on key performance indicators related to marketing initiatives.
  • Generated leads through direct mailers or other outreach methods like cold calling or emails.
  • Monitored competitor activity and prepared detailed reports on performance metrics.

Sales Officer

KIMO HOME
ACCRA
06.2014 - 01.2019
  • Developed customer relationships through personalized service and effective communication.
  • Managed sales transactions using KIMO HOME's point-of-sale system.
  • Conducted product demonstrations to educate customers about features and benefits.
  • Assisted in inventory management by monitoring stock levels and placing orders.
  • Trained new staff on sales techniques and customer service practices.
  • Resolved customer complaints by providing prompt solutions and maintaining satisfaction.
  • Participated in promotional events to increase brand awareness and drive sales activities.
  • Built relationships with key clients through regular contact.
  • Maintained accurate records of all sales activities and results.
  • Generated leads through networking, cold calls, and email campaigns.
  • Prepared weekly reports summarizing current sales performance metrics.
  • Developed a comprehensive understanding of company products and services.
  • Collaborated with other departments to ensure customer satisfaction throughout the process.
  • Attended industry events, conferences, and tradeshows to network and generate new business leads.
  • Delivered sales presentations to high-level executives and decision-makers.

Front Office Executive

NOVOTEL HOTEL
ACCRA
04.2012 - 05.2014
  • Greeted guests warmly and provided check-in assistance.
  • Managed reservation system and updated guest information promptly.
  • Assisted guests with inquiries and resolved concerns efficiently.
  • Coordinated room assignments and maintained inventory of available rooms.
  • Processed payments and managed cash drawer accurately.
  • Collaborated with housekeeping to ensure room readiness for arrivals.
  • Handled special requests and arranged transportation for guests as needed.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.

Receptionist

HANSONIC HOTEL
ACCRA
12.2010 - 04.2012
  • Greeted guests warmly and provided check-in assistance.
  • Managed reservations using hotel management software and updated guest information.
  • Responded to guest inquiries and provided information about hotel amenities and services.
  • Maintained cleanliness and organization of the reception area for a welcoming atmosphere.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Informed housekeeping staff of any special requests made by guests.
  • Assisted guests with directions and transportation arrangements when needed.
  • Developed relationships with frequent customers in order to increase repeat business.
  • Maintained accurate records of guest reservations, cancellations and no-shows.
  • Answered inquiries from potential customers regarding room availability, rates and policies.

Data Entry Clerk

USHER POLYCLINIC
ACCRA
01.2009 - 11.2009
  • Maintained accurate data entry for customer transactions and records.
  • Organized electronic files to enhance retrieval and accessibility of information.
  • Generated reports to support decision-making processes across departments.
  • Organized hard copy files into digital databases for easy access and retrieval.
  • Created database entries, including entering new customer information and updating existing customers' profiles.
  • Assisted with the development of reports, charts, and graphs to present data in an organized manner.

Education

Certificate of Technical Studies - SALES SCRIPT

THE CUSTOMER EXPERIENCE CONSORTIUM
ACCRA
10-2017

Certificate of Technical Studies -

QUANTUM SHIFT COACHING SOLUTIONS
ACCRA
06-2015

HIGHER NATIONAL DIPLOMA - Tourism and Hospitality Management

CAPE COAST POLYTECHNIC
CAPE COAST
07-2008

Skills

  • Market analysis and research
  • Customer relationship management
  • Brand strategy
  • Team leadership
  • Effective communication
  • Conflict resolution
  • Adaptability
  • Problem solving
  • Campaign management

Custom

  • Music
  • Football
  • Physical workout
  • Internet surfing

References

References available upon request.

Timeline

CEO

BENABSY ENTPRISE
05.2023 - Current

Marketing Executive

KIMO HOME LIMITED
01.2019 - 01.2023

Sales Officer

KIMO HOME
06.2014 - 01.2019

Front Office Executive

NOVOTEL HOTEL
04.2012 - 05.2014

Receptionist

HANSONIC HOTEL
12.2010 - 04.2012

Data Entry Clerk

USHER POLYCLINIC
01.2009 - 11.2009

Certificate of Technical Studies - SALES SCRIPT

THE CUSTOMER EXPERIENCE CONSORTIUM

Certificate of Technical Studies -

QUANTUM SHIFT COACHING SOLUTIONS

HIGHER NATIONAL DIPLOMA - Tourism and Hospitality Management

CAPE COAST POLYTECHNIC

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