Benjamin Kissi Acheampong
Kumasi
Summary
Adept at fostering online communities, I elevated member satisfaction and engagement at Pontem Network through innovative moderation strategies and exceptional user support. My expertise in social media proficiency and strong ethics ensured a positive, inclusive environment, significantly enhancing brand visibility and community dynamics.
Overview
3
3
years of professional experience
Work History
Community Moderator
Pontem Network
02.2023 - Current
- Supported new members by guiding them through onboarding processes, answering questions, and promoting healthy interactions within the community.
- Maintained a positive and inclusive online environment by enforcing community guidelines and addressing inappropriate behaviors
- Enhanced user experience by effectively managing and resolving community concerns through timely moderation actions.
- Safeguarded user privacy by maintaining strict confidentiality protocols when handling sensitive information during moderation tasks.
- Approached issues proactively to best meet current and future community needs.
Community Moderator
Aries Protocol
08.2021 - 10.2022
- Maintained a positive and inclusive online environment by enforcing community guidelines and addressing inappropriate behavior.
- Supported new members by guiding them through onboarding processes, answering questions, and promoting healthy interactions within the community.
- Enhanced user experience by effectively managing and resolving community concerns through timely moderation actions.
Community Manager
N1CE Project
10.2021 - 06.2022
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
Education
Bachelor Of Science -
University of Mines And Technology
Tarkwa, GhanaSkills
- Strong Ethics
- Proficiency in English Language
- Patience and Tolerance
- Technical knowledge
- Social media proficiency
- Community Engagement
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and Flexibility
Timeline
Community Moderator
Pontem Network
02.2023 - Current
Community Manager
N1CE Project
10.2021 - 06.2022
Community Moderator
Aries Protocol
08.2021 - 10.2022
Bachelor Of Science -
University of Mines And Technology
Similar Profiles
Tabitha Schlosser-HughesTabitha Schlosser-Hughes
Security Guard at Pontem Security, LLC.Security Guard at Pontem Security, LLC.
Ta'Rell Burton SrTa'Rell Burton Sr
Security Officer at Pontem SecuritySecurity Officer at Pontem Security
VICENTE ALVAREZ LETELIERVICENTE ALVAREZ LETELIER
Coordinador Learnig & Development at Pontem Consulting ClubCoordinador Learnig & Development at Pontem Consulting Club