BENJAMIN K. RIVERSTON
ACCRA
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
13
13
years of professional experience
Work History
General Manager
Daa-Dimgbe Apartments and Suites
Tamale
02.2020 - 09.2022
- Designed sales and service strategies to improve revenue and retention.
- Monitored progress by establishing plans, budgets and measuring results.
- Structured HR consulting services to support clients during organizational developments and changes.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Hotel Manager
NIM Avenue Hotel
Tamale
03.2010 - 12.2019
- Oversaw reservations received from direct calls and provided room availability information.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Organized staff schedules, balancing workload and operational needs.
- Ensured compliance with all local, state, and federal laws and regulations.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
Education
Certificate - Hospitality Management
Myers Aryeh & Associates
Accra, Ghana03-2018
Diploma - Business Studies
National Vocational Training Institute
Accra, Ghana07-2008
Skills
- Sales strategy
- Budget management
- Employee training
- Customer service
- Inventory management
- Regulatory compliance
- Payroll administration
- Staff scheduling
- Conflict resolution
- Hotel operations management
- Logistics management
- Facility operations management
Languages
English
First Language
Accomplishments
- Overall best F&B manager, Northern Sector, Ghana Tourism Authority
- Second Best Hotel Manager Awards for three consecutive years, 2014, 2015, and 2016, Ghana Tourism Authority
- Winner, One Star Hotel Category for NIM Avenue Hotel, 2016, by the Ghana Tourism Authority.
Timeline
General Manager
Daa-Dimgbe Apartments and Suites
02.2020 - 09.2022
Hotel Manager
NIM Avenue Hotel
03.2010 - 12.2019
Certificate - Hospitality Management
Myers Aryeh & Associates
Diploma - Business Studies
National Vocational Training Institute
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