BENJAMIN YIADOM BOAKYE
Data Analyst
Accra
Summary
Dynamic data analytics leader with a robust background in banking and finance. Known for advancing data-driven decision-making, automating complex reporting processes, and delivering insights that optimize resource allocation and enhance operational efficiency across multiple regions.
Overview
23
23
years of professional experience
Work History
Consultant
Development Institute of Business Solutions
2020.02 - Current
- Coordinated efforts between cross-functional local departments and international stakeholders to drive successful delivery of a robust Road Asset Management Software under the World Bank Transport Sector Improvement Project (TSIP) for Ministry of Roads and Highway.
- Facilitated workshops to gather client insights and drive collaborative solutions.
- Evaluated manual road asset management workflows across Department of Feeder Roads, Department of Urban Roads, and Ghana Highway Authority, delivering actionable recommendations that enhanced operational efficiency and informed the successful design and implementation of the software, resulting in improved deterioration modeling, budgeting, and prioritization processes.
- Led end-to-end requirements elicitation, system design, and architecture development, ensuring alignment with business workflows and industry best practices to support a scalable and efficient solution.
- Developed comprehensive cost–benefit analyses of the system and delivered strategic recommendations to drive user adoption, improve efficiency, and maximize return on investment, contributing close to 100% system adoption.
- Developed business process models, UI/UX designs, and data schema specifications for road asset inventory and condition modules, ensuring alignment with operational workflows and data requirements.
- Facilitated various user acceptance testing (i.e. Alpha & Beta testing and Business UAT), delivering actionable insights that drove continuous system improvements, reduced post-deployment defects, enhanced user satisfaction, and ensured seamless alignment with business requirements.
Data Analys & Performance Reporting Manager
Standard Chartered Bank
Accra
2015.02 - 2025.06
- Led and developed a regional team of data analysts across six West African countries, driving high-quality service delivery and strategic alignment with Group objectives, while reducing reporting timelines from M+10 to M+3 (70% improvement).
- Designed and deployed interactive dashboards in Power BI, enabling real-time revenue and cost analysis, uncovering trends, and delivering insights that optimized income streams (18% growth within one year) and reduced operational costs by 5%.
- Delivered financial and market analyses with actionable insights that informed executive decision-making, improved strategic planning, and optimized resource allocation, increasing decision-making effectiveness by 20–30% and strengthening competitive positioning.
- Streamlined key processes and partnered with cross-functional teams to automate complex reporting, reducing manual workload by 30%-35% and enabling the team to focus on strategic business improvement initiatives.
- Streamlined processes and automated reporting workflows using SQL, Power BI, Python, and financial analytics applications, enhancing operational efficiency while improving data accuracy, consistency, and reliability.
- Led the delivery of corporate plans and forecasts for six West African countries, driving efficient resource allocation, strengthening strategic alignment, and ensuring timely, highly accurate financial reporting.
- Produced insightful MIS reports backed by customer data trend analysis, supporting strategic decisions and enhancing business performance.
- Assisted with year-end budgeting by tracking costs and revenues against targets and provided data-driven insights based on identified trends and patterns.
Performance Analyst
Standard Chartered Bank
Nairobi
2014.09 - 2015.02
- Directed the design and management of sales performance scorecards across six West African countries, supporting over 800 frontline staff and delivering impactful MIS that drove a 280% year-on-year increase in personal loan sales in Ghana, Nigeria, Kenya and Tanzania.
- Collaborated with business heads to develop annual sales budgets, strengthening headcount planning and resource allocation while ensuring seamless alignment with Group targets.
- Provided data mining and business analysis support across six West African countries using Excel, SQL and Python (Pandas), delivering timely insights and accelerating reporting through visualization tools such as Excel, Power BI, and Tableau; produced 20+ standard reports and 30+ ad-hoc reports per month.
- Developed and deployed VBA automation solutions that streamlined reporting processes, reduced manual effort, and improved data accuracy, cutting reporting turnaround time from 3 days to 5 hours.
- Provided technical support during the implementation of new software (example: eBBS - core banking application, Hyperion, Financial Analytics) applications used for measuring performance outcomes.
- Collaborated with cross-functional teams to develop performance scorecards that tracked sales, guided salesforce behavior toward target products, drove effective cross-selling, and supported remuneration computations.
- Identified opportunities for improving business processes through automation and technology solutions.
- Reviewed existing policies, procedures, regulations and guidelines related to performance measurement initiatives.
Analyst
Standard Chartered Bank
2013.12 - 2014.09
- Partnered with cross-functional teams to design and roll out sales performance-tracking systems for assessing branch and relationship managers’ sales performance, enhancing accountability, transparency, and data-driven decision-making.
- Provided analytical support for business performance across West Africa, leveraging sales performance scorecards to generate strategic insights, improve sales productivity, and drive data-informed decisions.
- Developed and managed annual budgets, forecasted monthly sales, and provided regular updates with data-driven recommendations on key drivers to improve performance and achieve targets.
- Standardized key MIS across West Africa, enhancing data consistency and reporting efficiency.
- Monitored and analyzed marketing campaign performance using MIS reports, aligning revenue outcomes against spend to optimize return on marketing investment.
- Provide strategic leading business indicators and key drivers of performance analysis and interpretation to business owners and senior management.
- Analyze market conditions and changes in the industry by tracking industry statistics and monitoring trends in the banking industry.
Sales Performance Manager
Standard Chartered Bank
2012.08 - 2013.12
- Provided data-driven insights into business performance by presenting relevant and actionable information to key stakeholders.
- Provided series of customer and segment level profitability, and product level analysis to support the business in customer relationship optimization.
- Contributed to customer segmentation, acquisition targeting, and behavioral modeling initiatives to enhance marketing precision and customer engagement strategies.
- Conducted fact-based performance analysis across all levels of the sales value chain to support rewards and incentive decisions.
- Developed and implemented MIS frameworks to track business growth, revenue trends, and customer segment shifts, guiding new business channel development.
- Led team to improve customer service quality through targeted training initiatives.
- Developed training programs for staff to improve product knowledge and service skills.
- Coordinated cross-departmental projects to streamline processes and enhance communication.
- Analyzed market trends to inform service offering strategies.
- Implemented performance metrics to monitor team productivity and service delivery standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Asst. Manager Business Performance Management
Standard Chartered Bank
2010.06 - 2012.08
- Conducted revenue assurance analysis to identify leakages, errors, and irregularities impacting nonfunded income collections; delivered actionable recommendations to senior management.
- Monitored and evaluated asset and liability pricing in retail management to ensure accurate financial reporting.
- Managed daily operations within branch to ensure smooth workflow.
- Coordinated team activities to enhance customer service and satisfaction.
- Assisted in developing training programs for new employees and ongoing staff development.
Asst. Manager, MIS Hub (Ghana & Nigeria)
Standard Chartered Bank
2008.06 - 2010.06
- Centralized the production of standardized MIS reports, improving reporting efficiency, ensuring consistency across business units, and enhancing the reliability of business insights.
- Spearheaded report automation and process optimization initiatives across Nigeria and Ghana, enhancing operational efficiency, boosting my team's productivity, and reducing workload from 20 man-hours to 3.
- Developed in-house business intelligence tools (i.e. custom dashboard portals, CRM portals, performance monitoring tools, etc.) to address evolving business needs and support data-driven decision-making across departments.
- Planned and delivered training sessions to enhance team's effectiveness and address skill gaps.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving retail business goals.
Analyst Data Analyst
Standard Chartered Bank
2005.04 - 2008.06
- Mined data warehouses (SQL databases) to generate insightful reports that supported strategic business decision-making.
- Automated the manual process of data extraction and business report generation, significantly improving reporting efficiency and performance.
- Ensured data integrity through systematic checks, maintaining current, accurate, and complete information for business use.
- Developed and managed sales databases and related systems to deliver high-quality data for business analysis.
Software Programmer
Persol Systems Limited
2004.02 - 2005.04
- Redesigned and enhanced software applications to align with customer requirements, improving system functionality and user experience.
- Developed software solutions with end-user documentation, enhancing usability and facilitating effective system onboarding.
- Ensured data quality through data cleansing, scrubbing, and validation, leading efforts to define and standardize data across systems.
Customer Service Officer
Mobitel (Airtel Tigo)
2003.09 - 2004.02
- Resolved customer inquiries and complaints promptly and professionally.
- Resolved customer complaints efficiently while delivering front desk services and ensuring a positive client experience.
- Supported customers via phone, email, and in-person interactions to ensure seamless service.
- Collaborated with cross-functional teams to streamline service delivery and improve customer satisfaction.
- Monitored service quality and identified areas for improvement.
- Maintained current knowledge of industry trends and service offerings to better assist customers.
- Assisted in product knowledge training for new team members.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Education
Professional Certification - Practical Decision-Making using Data Science
National University of Singapore
Singapore2022-09
MBA - Finance Option
Ghana Institute of Management And Public Administration
Accra,Ghana2016-08
Bsc. - Computer Science and Statistics
University of Ghana
Accra, Ghana2002-08
Skills
- Data Analytics
- Business Intelligence
- Financial Analysis
- Performance Management and Reporting
- Dashboard Development (using Power BI, Excel, Tableau)
- Process Improvement
- Digital Transformation
- Systems Analysis and Design
- User Interface & User Experience Design
- Process Automation
- Stakeholder Management
- Project Analysis
- Cost Analysis
- SQL (Postgres SQL, MySQL, BigQuery, SQL Server)
- Analytical Thinking
Accomplishments
- Led the development of multi-client software solutions for Ghana's Ministry of Roads and Highways, managing projects worth over USD 700K and ensuring on-schedule completion and client satisfaction.
- Implemented data analytics and automation solutions that streamlined reporting processes, reducing workload by more than 30% for Standard Chartered Bank Ghana, GFS.
- Built and trained analytics teams, improving technical capability in SQL, Power BI, and VBA automation for Standard Chartered Bank, Retail Banking.
- Led initiatives in customer personalization, fraud analytics, portfolio analytics, data integration, and reporting automations to expand analytics-driven retail banking at Standard Chartered Bank Ghana, resulting in significant revenue growth and enhanced client satisfaction.
Projects
- Retail Banking Frontline Scorecards Automation - Automated the retail banking frontline scorecards and the digitization of key sales reports for Nigeria, Ghana, SierraLeone and Gambia improving performance tracking and reporting efficiency.
- Retail Business Transformation Unit - Collaborated with Standard Chartered Bank Group Office in Singapore to establish the 'Retail Business Transformation Unit' in Malaysia, specifically contributed to the design of an in-house projects monitoring solution and preparing Project Execution Documents (PED) that secured Group Management approval and funding for the unit's setup.
- Infrastructure Improvement Assessment- Collaborated with VHF Solutions (a Ghanaian-owned firm) to conduct a comprehensive infrastructure improvement assessment for the Ghana National Fire Service, identifying gaps and recommending cost-effective solutions to enhance operational efficiency and service readiness.
Timeline
Consultant
Development Institute of Business Solutions
2020.02 - Current
Data Analys & Performance Reporting Manager
Standard Chartered Bank
2015.02 - 2025.06
Performance Analyst
Standard Chartered Bank
2014.09 - 2015.02
Analyst
Standard Chartered Bank
2013.12 - 2014.09
Sales Performance Manager
Standard Chartered Bank
2012.08 - 2013.12
Asst. Manager Business Performance Management
Standard Chartered Bank
2010.06 - 2012.08
Asst. Manager, MIS Hub (Ghana & Nigeria)
Standard Chartered Bank
2008.06 - 2010.06
Analyst Data Analyst
Standard Chartered Bank
2005.04 - 2008.06
Software Programmer
Persol Systems Limited
2004.02 - 2005.04
Customer Service Officer
Mobitel (Airtel Tigo)
2003.09 - 2004.02
Professional Certification - Practical Decision-Making using Data Science
National University of Singapore
MBA - Finance Option
Ghana Institute of Management And Public Administration
Bsc. - Computer Science and Statistics
University of Ghana