Benjamin Yeboah Sah

• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Recorded details regarding therapies to keep patient charts updated.

• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Oversaw work of 20 personnel, with 20 direct reports.
• Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

Sales

• Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.