Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Personal Information
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Generic
Benjamin Ruky

Benjamin Ruky

Accra

Summary

I am a highly resourceful person with a benchmark of honor in strong leadership building skills. I am a person of good high qualitative and quantitative analyzer with the ability to serve and complete multiple tasks under good supervision, less supervision and no supervision which is a good quality of managerial skills and am willing to accept more training any point in time. I am a dedicated team player with excellent interpersonal and communicative skills, flexible and versatile with the ability to motivate others in work to achieve organizational goals.

I am an experienced bartender, professional with strong leadership building skills meticulous, customer excellent at joggling multiple tasks and working under pressure. Broad industry experience includes finance and legal institutions, top producing sales and professional in hospitality industry. Dynamic communicator who consistently exceeds goals and company's expectations. Motivated mixologist with solid experience in managing all levels of large scale projects, budgeting and administration.

Am a Bar Manager with strong track record in restaurant operations. Resourceful and hardworking with excellent attention to detail and strong leadership skills.

Knowledgeable trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bar Manager

LiV Restocafe
12.2022 - 08.2023
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Prepared detailed reports on daily sales figures to track trends in customer preferences.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Coordinated with chefs on food pairings for cocktails or beer selections.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Assisted in developing menus featuring seasonal ingredients from local suppliers.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Developed and implemented bartender training programs, policies and procedures.
  • Reorganized bar stations to streamline service flow.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Delegated work to staff, setting priorities and goals.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Explained goals and expectations required of trainees.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Created signature beverages to increase revenue and patron loyalty.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Monitored cash intake to reduce discrepancies.

Bar Manager

Escobar Restaurant Village
01.2022 - 12.2022
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Prepared detailed reports on daily sales figures to track trends in customer preferences.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Coordinated with chefs on food pairings for cocktails or beer selections.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Assisted in developing menus featuring seasonal ingredients from local suppliers.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Developed and implemented bartender training programs, policies and procedures.
  • Reorganized bar stations to streamline service flow.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Delegated work to staff, setting priorities and goals.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Explained goals and expectations required of trainees.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Created signature beverages to increase revenue and patron loyalty.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Monitored cash intake to reduce discrepancies.

Bartender

Garage Lounge
01.2019 - 01.2022
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Cleansed glasses with sanitizing solution after each use.
  • Greeted customers and provided excellent customer service.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Developed good working relationships with fellow employees through effective communication.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Attended regular training sessions to stay updated on new products or trends.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Assisted in setting up the bar for service shift.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Stocked ice bins and coolers as needed throughout shift.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Performed opening and closing duties including restocking supplies.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Trained new bartenders on drink preparation and upselling techniques.

Cashier

Cahaya Lounge
01.2018 - 01.2019
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Discounted purchases by scanning and redeeming coupons.
  • Collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed sales transactions to prevent long customer wait times.
  • Answered customer questions and provided store information.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Offered customers carry-out service at completion of transaction.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Bartender & Porter

Best western plus
01.2016 - 01.2018
  • Cleansed glasses with sanitizing solution after each use.
  • Processed payments accurately and efficiently with POS system.
  • Stocked ice bins and coolers as needed throughout shift.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Attended regular training sessions to stay updated on new products or trends.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Greeted customers and provided excellent customer service.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Developed good working relationships with fellow employees through effective communication.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Completed regular bar inventories and daily requisition sheets.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Collected and organized daily till totals and tips.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Stripped, sealed and polished floors.
  • Notified managers of repair needs or additions to building operating systems.
  • Steam-cleaned or shampooed carpets.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Dusted furniture, machines or equipment.
  • Serviced, cleaned and restocked restrooms.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Kept business entrances clean, tidy and professional in appearance.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Followed company uniform, performance and security policies with every job.
  • Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
  • Sanitized frequented areas and equipment using approved supplies.
  • Maintained clean and tidy appearance in reception, waiting areas and hallways.
  • Received deliveries via freight elevator, moving to appropriate locations within building.
  • Maintained inventory of necessary supplies.
  • Demonstrated dedication and work ethic through consistent attendance and top-level performance.
  • Secured buildings by locking rooms and main entrance doors and setting alarms.
  • Walked property and grounds, picking up trash and debris to maintain curb appeal.
  • Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
  • Cleaned common areas following established schedules and prescribed methods.
  • Organized storage areas to maximize efficiency and promote a neat appearance.
  • Stocked shelves and rotated inventory to ensure freshness of products.
  • Assisted in unloading merchandise from delivery trucks.
  • Inspected equipment for proper functioning and reported any issues to management.
  • Provided excellent customer service by responding promptly to inquiries or complaints.
  • Loaded customer orders into vehicles for transport.
  • Greeted customers and provided assistance with their needs.
  • Maintained a safe work environment by adhering to all safety protocols.
  • Monitored access points within the facility to prevent unauthorized entry or exit.
  • Moved furniture and other heavy objects as needed throughout the facility.
  • Received incoming shipments and verified contents against invoices or other documents.
  • Prepared outgoing shipments by packing items according to company guidelines.
  • Assisted in setting up displays for special events or promotions.
  • Performed regular inspections of floors, walls, ceilings, light fixtures for cleanliness standards.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Poured wine, beer, and cocktails for patrons.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports for management.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.

Bartender & Waiter

Swiss Spirit Hotel
01.2015 - 01.2016
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Greeted customers and provided excellent customer service.
  • Resolved customer complaints in a professional manner.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Provided drink suggestions to customers based on their preferences.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Assisted in setting up the bar for service shift.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Attended regular training sessions to stay updated on new products or trends.
  • Stocked ice bins and coolers as needed throughout shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Balanced daily registers and generated sales reports for management.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Completed regular bar inventories and daily requisition sheets.
  • Poured wine, beer, and cocktails for patrons.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Collected and organized daily till totals and tips.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Greeted frequent visitors by name and explained new promotions.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Ensured all dishes were prepared according to recipe standards.
  • Greeted guests and answered questions about menu items.
  • Replenished condiments, silverware, napkins. as needed during meal services.
  • Informed customers of daily specials in an engaging manner.
  • Assisted cooks by prepping ingredients for meals prior to service times.
  • Provided excellent customer service to ensure repeat customers.
  • Provided excellent customer service by anticipating guest needs and responding promptly to requests.
  • Checked with customers to ensure that they were enjoying their meals.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Cleared away dirty dishes from tables after each course was finished.
  • Reconciled cash drawers at the end of shifts to verify sales totals.
  • Presented menus and answered questions regarding items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Stocked service areas with supplies during slow periods.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Informed customers of daily specials and signature menu items.
  • Garnished dishes and beverages to serve visually appealing menu items.

Receptionist & Cashier

Tourist Garden Hotel
01.2010 - 01.2014
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Monitored office supplies inventory and placed orders when necessary.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled appointments for clients, customers, and other visitors.
  • Updated daily log book with information about visitors entering the premises.
  • Verified visitors' identification cards before allowing access to the building.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Assisted with special projects assigned by management when required.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Prepared welcome packages for new hires.
  • Responded to inquiries from internal staff members regarding office operations.
  • Organized travel arrangements for staff members including flights, hotels, car rentals.
  • Compiled data from various sources into organized reports for management review.
  • Scheduled and confirmed appointments and meetings for management team.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
  • Processed payments and updated accounts to reflect balance changes.
  • Managed company database and ensured the accuracy of contact information.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Coordinated travel arrangements and accommodations for staff and visiting guests.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Sorted incoming mail and directed to correct personnel each day.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Scheduled and confirmed appointments.
  • Coordinated meeting room bookings and arranged catering for meetings and events.
  • Answered and directed incoming calls using multi-line telephone system.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Updated and recorded customer or client information to maintain accounts.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Used company badging system to create badges for new employees and visitors.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Coordinated pick-up and delivery of express mail services.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Collated, bound and stored computer-generated reports.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Ensured compliance with all safety regulations within the store environment.
  • Stocked shelves with merchandise when needed.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Collected payments and provided accurate change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Discounted purchases by scanning and redeeming coupons.
  • Used suggestive selling techniques to promote add-on sales.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Helped with purchases and signed customers up for rewards program.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked closely with front-end staff to assist customers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Checked personal identifications during alcohol and tobacco sales.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Offered customers carry-out service at completion of transaction.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.

Education

Bartender Training -

Diageo Bar Academy
01.2021

B.sc - Geology

NnamdiAzikiwe University
01.2016

Senior School Certificate -

Winner Group of Schools
01.2009

St Patricks Model College
01.2006

St Peter
01.1999

Skills

  • MIXOLOGIST ROLL
  • Mocktails
  • Cocktails
  • Smoothies
  • Milk shake
  • Fresh mixed Juices

  • BARISTA ROLL
  • Mocha
  • Cappuccino
  • Espresso
  • Latte
  • Americano

  • Banquet Setup
  • Theatre style
  • Boardroom style
  • Herringbone style
  • Wedding style

  • OTHERS
  • Event planning
  • Strong verbal communication
  • Internal conflict resolution
  • External conflict resolution
  • Risk management
  • Risk analysis

Certification

  • Diageo Bar Training, 2021
  • B.sc (Geology), 2016
  • Senior School Certificate, 2009
  • Junior School Certificate, 2006
  • First School Leaving Certificate, 1999

References

  • Angela Thompson: 0243561621
  • Manager Emmanuel: 0240366850
  • Boss Richard Boston: 0246219637

Hobbies and Interests

  • Cooking
  • Reading and research
  • Inventor of Cocktails and mocktails

Personal Information

  • Date of Birth: 08/21/91
  • Marital Status: Single
  • Religion: Christianity
  • Place of Birth: Delta State

Sub Profile

First, I wanted to have a better understanding of drinks and how I can use them in mixing and the perfect ways to serve them to get my customers keep drinking, so by reading and researching, I found out things like soft drink: it is a drink usually containing carbonated water, a sweetener and natural or artificial flavour, while alcohol is a drug found in drinks like beer, wine, champagne, liqueur and liquor.  Alcohol is a depressant drug; it slows down various sections of the brain and the central nervous system. This affects your ability to control behaviours in the bodily function like thinking, talking, walking and even breathing. Alcohol is described as a psychoactive drug which means a drug that affects the mind, brain and mental processes. Some drugs have more alcohol level than others. The type of alcohol found in all drinks is known as ethanol. Ethanol is a colourless and inflammable fluid,

So in knowing all of these, I found out a better way to put them together in quantities and measures to make perfect cocktails and the right way to serve them.

So this little knowledge helped me in inventing my own cocktails, mocktails, smoothies, milkshakes and fresh juice.

Languages

English
Advanced
C1
Afrikaans
Advanced
C1

Timeline

Bar Manager

LiV Restocafe
12.2022 - 08.2023

Bar Manager

Escobar Restaurant Village
01.2022 - 12.2022

Bartender

Garage Lounge
01.2019 - 01.2022

Cashier

Cahaya Lounge
01.2018 - 01.2019

Bartender & Porter

Best western plus
01.2016 - 01.2018

Bartender & Waiter

Swiss Spirit Hotel
01.2015 - 01.2016

Receptionist & Cashier

Tourist Garden Hotel
01.2010 - 01.2014

Bartender Training -

Diageo Bar Academy

B.sc - Geology

NnamdiAzikiwe University

Senior School Certificate -

Winner Group of Schools

St Patricks Model College

St Peter

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Benjamin Ruky