Benjamin Oware Antwi
Accra
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. I also look forward to securing a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
6
6
years of professional experience
Work History
Excellent Experience Partner (Night Concierge)
Accra.Luxury
09.2024 - Current
- Greet and welcome guest in a friendly and professional manner.
- Answer guests’ questions and inquiries, providing accurate and up-to-date information.
- Process guest requests and transactions in a timely and efficient manner.
- Assist guests with problem resolution and handle guest complaints in a professional manner.
- Develop and maintain relationships with guests to ensure satisfaction.
- Monitor guest trends and feedback to identify areas of improvement.
- Maximize revenue opportunities by up-selling and cross-selling.
- Handling cash, credit, and debit card transactions accurately.
Customer Service Representative
Teleperformance
04.2024 - 01.2025
- Manage large amounts of incoming phone calls, chats, and emails.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Customer Service Officer
RU Taxi Business Solution (Yango Partner)
04.2023 - 04.2024
- Training of drivers on how to use Yango app and company rent policy.
- Conducting drive tests for drivers.
- Assigning cars to qualified drivers after tests.
- Responding to driver complaints and assisting with help.
- Updating driver profiles on Opteum.
- Identify and assess driver needs to achieve satisfaction.
- Providing introductory information to prospective and new drivers.
Credit Officer
Equity Savings and Loans
02.2022 - 03.2023
- Review loan requests.
- Assess client's financial status.
- Evaluate credit worthiness and risks.
- Analyze risks and approve or reject loans.
- Maintain updated records of loan applications.
- Set up payment plans.
- Follow up with clients about loans and renewals.
- Monitor progress of existing loans.
- System account opening with X100 Banking software.
- Booking of customer loans.
Fuel Stocks Accounts Officer
TotalEnergies Marketing Ghana PLC
08.2021 - 02.2022
- Preparation of Fuel supplier reconciliations for all BDCs.
- Reconciliation of Total liftings between SAP and NPA.
- Creation and monitoring of all fuel and lubricant related tickets.
- Daily checking of the cost price and tax conditions of all purchase orders on fuel invoices.
- Weekly reconciliation of all white products purchased and invoiced by all depots.
- Liaise with suppliers to ensure invoices are received, processed and paid on time.
- Ensure customs reconciliation reports are collated and filled per window.
- Reconcile for tax purposes all liftings signed by customs offices in each depot biweekly.
- Ensure all documents with respect to fuel purchase, credit notes and tax payments are filed properly for easy retrieval.
Stocks Control Assistant (National Service)
TotalEnergies Marketing Ghana PLC
10.2020 - 08.2021
- Daily price and tax reconciliation between Total Petroleum Ghana PLC and the Ghana Revenue Authority.
- Daily reconciliation of depot and SAP purchase and sales volumes.
- Reconciliation of supplier invoices and processing of supplier invoices for payment.
- Ensure credit positions are established before supplier payments are made.
- Monthly reconciliation of supplier statements.
Budget and Reporting Unit (Internship)
TotalEnergies Marketing Ghana PLC
06.2019 - 08.2019
- Processing of supplier payments.
- Archiving and retrieval of documents.
- Reconciliation of waybills with depot purchases.
Education
Bachelor of Science - Public Administration
University of Ghana, Legon
07.2020
General Arts - undefined
Pope John Senior High and Minor Seminary
05.2016
Skills
- Good interpersonal, communication, analytical and organizational skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Knowledge in Systems Applications & Products in data Processing (SAP)
- Knowledge in X100 Banking Software
- Ability to use Cases Connect in Customer Relations Management
- Working knowledge in Online Travelling Agencies (Bookingcom, Expedia, Airbnb)
Timeline
Excellent Experience Partner (Night Concierge)
Accra.Luxury
09.2024 - Current
Customer Service Representative
Teleperformance
04.2024 - 01.2025
Customer Service Officer
RU Taxi Business Solution (Yango Partner)
04.2023 - 04.2024
Credit Officer
Equity Savings and Loans
02.2022 - 03.2023
Fuel Stocks Accounts Officer
TotalEnergies Marketing Ghana PLC
08.2021 - 02.2022
Stocks Control Assistant (National Service)
TotalEnergies Marketing Ghana PLC
10.2020 - 08.2021
Budget and Reporting Unit (Internship)
TotalEnergies Marketing Ghana PLC
06.2019 - 08.2019
Bachelor of Science - Public Administration
University of Ghana, Legon
General Arts - undefined
Pope John Senior High and Minor Seminary
Activities
- President of Jars of clay - National Union of Presbyterian Students Ghana (NUPSG), 2019/20.
- Member and technical director of Jars production.
- Presiding officer at the 2019 District Assembly election.
- Anti-Money Laundering training.
- Ability to drive with a valid license (B).
References
Selorm, Agbotui, CAP Manager, 0244269430, TotalEnergies Marketing Ghana Plc
Lawrencia Tofoatsi, Credit Control Manager, TotalEnergies Marketing Ghana Plc
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