Benjamin Oware Antwi
Accra
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. I also look forward to securing a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
6
6
years of professional experience
Work History
Excellent Experience Partner (Night Concierge)
Accra.Luxury
Accra, Ghana
09.2024 - Current
- Greet and welcome guest in a friendly and professional manner.
- Answer guests’ questions and inquiries, providing accurate and up-to-date information.
- Process guest requests and transactions in a timely and efficient manner.
- Assist guests with problem resolution and handle guest complaints in a professional manner.
- Develop and maintain relationships with guests to ensure satisfaction.
- Monitor guest trends and feedback to identify areas of improvement.
- Maximize revenue opportunities by up-selling and cross-selling.
- Handling cash, credit, and debit card transactions accurately.
Customer Service Representative
Teleperformance
Accra, Ghana
04.2024 - 01.2025
- Manage large amounts of incoming phone calls, chats, and emails.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Customer Service Officer
RU Taxi Business Solution (Yango Partner)
Accra, Ghana
04.2023 - 04.2024
- Training of drivers on how to use Yango app and company rent policy.
- Conducting drive tests for drivers.
- Assigning cars to qualified drivers after tests.
- Responding to driver complaints and assisting with help.
- Updating driver profiles on Opteum.
- Identify and assess driver needs to achieve satisfaction.
- Providing introductory information to prospective and new drivers.
Credit Officer
Equity Savings and Loans
02.2022 - 03.2023
- Review loan requests.
- Assess client's financial status.
- Evaluate credit worthiness and risks.
- Analyze risks and approve or reject loans.
- Maintain updated records of loan applications.
- Set up payment plans.
- Follow up with clients about loans and renewals.
- Monitor progress of existing loans.
- System account opening with X100 Banking software.
- Booking of customer loans.
Fuel Stocks Accounts Officer
TotalEnergies Marketing Ghana PLC
Accra, Ghana
08.2021 - 02.2022
- Preparation of Fuel supplier reconciliations for all BDCs.
- Reconciliation of Total liftings between SAP and NPA.
- Creation and monitoring of all fuel and lubricant related tickets.
- Daily checking of the cost price and tax conditions of all purchase orders on fuel invoices.
- Weekly reconciliation of all white products purchased and invoiced by all depots.
- Liaise with suppliers to ensure invoices are received, processed and paid on time.
- Ensure customs reconciliation reports are collated and filled per window.
- Reconcile for tax purposes all liftings signed by customs offices in each depot biweekly.
- Ensure all documents with respect to fuel purchase, credit notes and tax payments are filed properly for easy retrieval.
Stocks Control Assistant (National Service)
TotalEnergies Marketing Ghana PLC
Accra, Ghana
10.2020 - 08.2021
- Daily price and tax reconciliation between Total Petroleum Ghana PLC and the Ghana Revenue Authority.
- Daily reconciliation of depot and SAP purchase and sales volumes.
- Reconciliation of supplier invoices and processing of supplier invoices for payment.
- Ensure credit positions are established before supplier payments are made.
- Monthly reconciliation of supplier statements.
Budget and Reporting Unit (Internship)
TotalEnergies Marketing Ghana PLC
Accra, Ghana
06.2019 - 08.2019
- Processing of supplier payments.
- Archiving and retrieval of documents.
- Reconciliation of waybills with depot purchases.
Education
Bachelor of Science - Public Administration
University of Ghana, Legon
07.2020
General Arts - undefined
Pope John Senior High and Minor Seminary
05.2016
Skills
- Good interpersonal, communication, analytical and organizational skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Knowledge in Systems Applications & Products in data Processing (SAP)
- Knowledge in X100 Banking Software
- Ability to use Cases Connect in Customer Relations Management
- Working knowledge in Online Travelling Agencies (Bookingcom, Expedia, Airbnb)
Timeline
Excellent Experience Partner (Night Concierge)
Accra.Luxury
09.2024 - Current
Customer Service Representative
Teleperformance
04.2024 - 01.2025
Customer Service Officer
RU Taxi Business Solution (Yango Partner)
04.2023 - 04.2024
Credit Officer
Equity Savings and Loans
02.2022 - 03.2023
Fuel Stocks Accounts Officer
TotalEnergies Marketing Ghana PLC
08.2021 - 02.2022
Stocks Control Assistant (National Service)
TotalEnergies Marketing Ghana PLC
10.2020 - 08.2021
Budget and Reporting Unit (Internship)
TotalEnergies Marketing Ghana PLC
06.2019 - 08.2019
Bachelor of Science - Public Administration
University of Ghana, Legon
General Arts - undefined
Pope John Senior High and Minor Seminary
Activities
- President of Jars of clay - National Union of Presbyterian Students Ghana (NUPSG), 2019/20.
- Member and technical director of Jars production.
- Presiding officer at the 2019 District Assembly election.
- Anti-Money Laundering training.
- Ability to drive with a valid license (B).
References
Selorm, Agbotui, CAP Manager, 0244269430, TotalEnergies Marketing Ghana Plc
Lawrencia Tofoatsi, Credit Control Manager, TotalEnergies Marketing Ghana Plc