Summary
Overview
Work History
Education
Skills
Personal Competencies
Leadership Background
References
Timeline
Generic

Martina Kusi-Addai

Greater Accra Region

Summary

To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. I also look forward to securing a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Overview

7
7
years of professional experience

Work History

Customer Care Associate

Clifton Homes
09.2023 - Current
  • Delivered outstanding multi-channel support (phone, email, in-person), proactively identifying customer needs, escalating concerns, and ensuring timely follow-ups, enhancing satisfaction and retention.
  • Managed daily audits and updates across CRM, Quadra software, and reservation systems, ensuring seamless bookings, precise billing, and streamlined service charge processing.
  • Handled petty cash with high accuracy, processed utility and rental payments, and compiled detailed financial reports, boosting accountability and improving cash flow management.
  • Supervised housekeeping and maintenance operations, implementing structured schedules and proactive issue resolution, resulting in a 30% drop in downtime and a 20% rise in cleanliness standards.
  • Oversaw ECG meter operations across apartments, ensuring accurate energy billing and contributing to improved efficiency and sustainability practices.

Marketing Personnel

Build Budget Construction Services
09.2021 - 08.2023
  • Planned and executed targeted advertising campaigns aligned with business objectives, ensuring message relevance and impact across platforms.
  • Utilized analytics to monitor campaign performance and inform strategic adjustments, driving continuous improvement and measurable ROI.
  • Anticipated global marketing trends and digital advancements to shape forward-thinking strategies, enhancing competitiveness and relevance.

National Service Personnel (Administrative Manager)

Project Peanut Butter
09.2020 - 08.2021
  • Oversaw office operations and financial processes, including petty cash management, staff payments, stock reporting, and customer transactions, ensuring smooth and accountable workflows.
  • Acted as a key liaison between the business and clients—handling orders, payments, and inquiries—while maintaining professionalism in all communications and support functions.
  • Maintained office functionality through inventory oversight, document management, and administrative support, contributing to a well-organized and resource-ready environment.

Internship

National Entrepreneurship and Innovation Plan
07.2019 - 08.2019
  • Engaged in data entry and typing of documents to augment work activities.
  • Understudied professionals and learnt valuable skills such as time management, record keeping and many others through that experience.
  • Run important work-related errands.
  • Performed other work-related duties as directed by superiors.

Merchandising

L'oreal West Africa
01.2019 - 02.2019

Merchandising

Oakman Ghana Limited
07.2018 - 09.2018

Education

Professional certification - Data Analysis

ALX
04.2025

Certificate - Event planning

Allure School of Events
04-2022

Bachelor of Science - Marketing

University Of Professional Studies
09-2020

West African Senior Sec. Cert. Exams -

Achimota SHS
05-2015

Skills

  • Merchandiser
  • Excellent communication skills
  • Team player
  • Highly creative
  • Microsoft office Suite
  • Ability to handle problems
  • Facilitate successful outcomes
  • Superb interpersonal skills
  • Results Oriented
  • Ability to influence

Personal Competencies

  • Ability to handle problems and facilitate successful outcomes.
  • Superb interpersonal skills.
  • Results Oriented.
  • Staunch ability to influence.

Leadership Background

Course Representative, 2016 – 2020, UPSA

References

Kafui Komla Atito-Narh  

Facilities Manager   

Clifton Homes   

0201827453  

kafui@cliftonghana.com


Mr. Jeffery Kofi Siaw

Chief Executive Officer

Build Budget Construction Services

0275716389

jeffreysiaw@yahoo.com

Timeline

Customer Care Associate

Clifton Homes
09.2023 - Current

Marketing Personnel

Build Budget Construction Services
09.2021 - 08.2023

National Service Personnel (Administrative Manager)

Project Peanut Butter
09.2020 - 08.2021

Internship

National Entrepreneurship and Innovation Plan
07.2019 - 08.2019

Merchandising

L'oreal West Africa
01.2019 - 02.2019

Merchandising

Oakman Ghana Limited
07.2018 - 09.2018

Professional certification - Data Analysis

ALX

Certificate - Event planning

Allure School of Events

Bachelor of Science - Marketing

University Of Professional Studies

West African Senior Sec. Cert. Exams -

Achimota SHS

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Martina Kusi-Addai