BENJAMIN DAVIES
Accra,AA
Summary
IT professional with proven track record in managing complex IT infrastructures and leading successful projects. Known for strong team collaboration and results-driven approach. Expertise in system administration, cybersecurity, and network management, combined with aflexible and reliable work ethic.
Skilled IT professional prepared for high-level responsibilities and challenges. Proven ability to drive technological advancements and optimize system performance. Strong focus on team collaboration, adaptability, and achieving results. Expertise in network management, cybersecurity, with reliable and flexible approach to rapidly changing needs.
Overview
23
23
years of professional experience
Work History
IT Senior Officer
Kaneshie Presby Church
04.2021 - Current
- Managed vendor relationships to ensure timely delivery of IT services and solutions.
- Maintained inventory of IT assets, facilitating efficient resource management.
- Configure new and existing PCs, printers, scanners and mobile phones according to corporate standards for de-ployment at local and remote locations.
- Network issues troubleshooting
- You have experience in the
- Provide PC and mobile phone operational trainings to end users following domains:
Technical Client Manager
Techniques Technology
01.2010 - 03.2021
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project.
Computer and Printer Technician
IPMC
07.2005 - 12.2009
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Maintained a safe work environment by adhering to company policies as well as local regulations regarding the handling of potentially hazardous materials found in some printing applications.
- Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
- Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
Printer Technical
Print Technology
08.2002 - 04.2005
- Maintained a clean, organized workspace for efficient operation of all printing tasks.
- Continuously updated knowledge of industry trends, new technologies, and best practices to maintain competitive edge as a skilled printer professional.
- Trained new employees in proper use of equipment, safety procedures, and company policies.
- Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.
Education
Certificate in Cyber Security And Management
Presbyterian University, Ghana
Kwahu Abertifi03-2025
Certificate in Monitoring And Evaluation
Presbyterian University, Ghana
Kwahu Abertifi08-2024
Associate of Science - Computer Science
Accra Technical University
Accra10-2022
CCNA (Cisco Certified Networking Associate) ICN
Soul Food College
Accra05-2013
Specialist in HP Commercial Desktop, Workstation,
Hewlett Packard Corporation (USA) Online
USA05-2006
Skills
- IT asset management
- IT compliance
- IT budgeting
- IT procurement
- Network administration
- Information security
- IT service management
- Cybersecurity expertise
- Team collaboration
- Technical troubleshooting
- IT resource use
- Technical support oversight
- Teamwork
Timeline
IT Senior Officer
Kaneshie Presby Church
04.2021 - Current
Technical Client Manager
Techniques Technology
01.2010 - 03.2021
Computer and Printer Technician
IPMC
07.2005 - 12.2009
Printer Technical
Print Technology
08.2002 - 04.2005
Certificate in Cyber Security And Management
Presbyterian University, Ghana
Certificate in Monitoring And Evaluation
Presbyterian University, Ghana
Associate of Science - Computer Science
Accra Technical University
CCNA (Cisco Certified Networking Associate) ICN
Soul Food College
Specialist in HP Commercial Desktop, Workstation,
Hewlett Packard Corporation (USA) Online