Benjamin Ayim-Mensah
Accra,Ghana
Summary
Procurement specialist with expertise in materials resource planning and inventory control. Mastery of Microsoft Office Suite and Excel used to optimize cost management and supplier liaison. Skilled in contract negotiation and strategic procurement to enhance supply chain efficiency.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Procurement coordinator
Watch Tower Society of Ghana
Accra, Greater Accra Region
04.2016 - Current
- Reviewed purchase orders and contracts for accuracy and completeness before approval.
- Coordinated with suppliers for efficient delivery of goods.
- Enhanced company's supplier database with thorough research and evaluations.
- Conducted market analysis for better negotiation tactics.
- Oversaw purchasing activities, ensuring timely acquisition of products and services.
- Ensured seamless supply chain management, resulting in prompt deliveries.
- Facilitated productive communication between internal teams and external suppliers leading to effective collaborations.
- Leading contract negotiations resulted in significant savings for the organisation.
- Organised and managed all procurement documentation to ensure compliance.
- Identified potential suppliers, increasing options available during selection process.
- Handled order discrepancies promptly ensuring minimal business disruptions.
- Reduced expenses by identifying cost-saving opportunities within the procurement process.
- Developed strong relationships with vendors, fostering a positive company image.
- Maintained detailed records of purchases, pricing, and performance evaluations for future reference.
- Negotiated with vendors and service providers to control corporate expenditures.
- Coordinated with inventory control to determine purchasing needs with high degree of accuracy.
- Sourced and verified quotations from suppliers before initiating purchase processes.
- Facilitated project delivery by procuring raw materials and supplies.
- Built productive relationships with stakeholders, communicated updates and sought mutually beneficial outcomes.
- Assessed supplier base and categorised spending based on strategic and operational requirements.
- Facilitated decision-making by preparing cost comparison of material pricing.
- Ensured business continuity, using local suppliers to minimise risk of supply chain disruptions.
- Minimised customer complaints by verifying procured items met required quality standards.
- Accurately anticipated future customer demand through predictive analysis of historical data.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Mentored and motivated junior procurement staff to consistently meet and exceed department KPIs.
- Liaised with third party suppliers to facilitate shipment of materials, reducing lead times.
- Worked with department heads to determine requirements for procurement activities.
- Directed daily operations to achieve maximum output and reduce costs.
- Trained staff on new IT systems for improved productivity.
- Implemented a comprehensive disaster recovery plan to safeguard valuable data.
- Installed antivirus programs on all company computers for heightened security against cyber threats.
- Installed new hardware components for better computing power and efficiency.
- Assisted in the development of an internal intranet to facilitate communication within the team.
- Optimised network performance by implementing new software systems.
- Troubleshot hardware issues, ensuring minimal downtime.
- Upgraded company's database system with enhanced security measures.
- Developed bespoke software solutions tailored to specific business needs saving costs and improving functionality.
- Resolved complex software glitches, enhancing overall system stability.
- Maintained up-to-date knowledge of emerging technologies, staying ahead in competitive industry.
- Monitored system performance regularly, ensuring optimal operation at all times.
- Conducted regular audits of systems, maintaining high standard of compliance.
- Managed IT projects for successful delivery within deadlines.
- Developed step-by-step instructional material to help train and support employees in company systems.
- Diagnosed, troubleshot and resolved system issues to minimise user downtime.
- Assessed and recommended technology innovations, assisting implementation to meet business objectives.
- Implemented frequent system backup and recovery practices to reduce data loss.
- Maintained and performed hardware repairs on Windows, Mac and Linux computers and devices.
- Educated employees on cybersecurity best practices to reduce number of cyber incidents.
- Improved overall network capabilities by implementing new connectivity configurations.
- Completed company system upgrade to increase end-user efficiency.
- Designed and implemented hardware and software solutions to minimise downtime.
- Provided remote desktop support to 20+ users, efficiently resolving issues to minimise downtime.
- Researched cost of replacing or updating computer items and reported amounts.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Tracked computer system and network performance to identify root causes of issues.
- Answered user questions about hardware and software operation to help resolve problems.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Delivered reliable, high quality technical support to average of 20+ users daily.
- Supported loading of peripheral equipment with selected materials.
- Advised and guided management teams on decision-making, enabling cost-effective tendering processes.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
IT technician
Zoomlion Ghana Limited
Wa, Upper West Region - Ghana
10.2011 - 10.2015
- Maintained IT inventory effectively keeping track of all equipment in use.
- Conducted diagnostic tests for identifying and resolving network issues swiftly.
- Managed server environment to ensure smooth business operations.
- Improved system performance with regular maintenance and updates.
- Ensured data security through the implementation of robust backup procedures.
- Delivered excellent customer service by troubleshooting and resolving technical issues.
- Installed operating systems and applications, maintaining a high level of reliability.
- Troubleshot network connectivity issues, restoring normal operations quickly.
- Assisted end-users to enhance their understanding of software applications.
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Upgraded company hardware infrastructure leading to enhanced performance.
- Streamlined IT processes for increased efficiency.
- Performed routine audits of systems and software implementing necessary changes promptly.
- Resolved critical system bugs ensuring minimal disruption to work flow.
- Implemented new software systems smoothly without hampering productivity levels.
- Facilitated training sessions on new technology implementation bringing about user competency.
- Provided IT support to staff members, improving overall operational efficiency.
- Troubleshot various incidents related to hardware, networks and software faults.
- Arranged computers, routers and printer to achieve proper workstation.
- Evaluated hardware, mouses and keyboards to determine performance.
- Monitored local network to optimise performance.
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Documented repairs in log book to maintain accurate records.
- Set up video conferencing to enhance virtual communication capabilities.
- Provided proficient 2nd Line in-house support for diverse IT challenges.
- Implemented infrastructure connectivity solutions, optimising phone systems and data networking.
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Established and troubleshot network and data communications systems.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Answered user questions about hardware and software operation to help resolve problems.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Tested function of peripheral equipment and completed quality repairs.
- Followed manufacturing instructions and design specifications when completing repairs.
- Delivered reliable, high quality technical support to average of 20+ users daily.
- Conducted server back-up and recovery operations in line with protocols.
Operations officer
Zoomlion Ghana Limited
Wa, Upper West Region
10.2011 - 10.2015
- Liaised with clients, ensured high client satisfaction rates.
- Streamlined operations by implementing efficient work processes.
- Conducted regular inspections, ensuring safety compliance.
- Prioritised tasks effectively under pressure, met critical deadlines.
- Resolved conflicts between team members promptly, fostered a harmonious work environment.
- Ensured adherence to company policies whilst carrying out tasks, reduced risk of discrepancies and errors.
- Introduced innovative solutions to operational challenges, improved functionality.
- Managed project timelines, achieved timely completion.
- Monitored operational standards, maintained consistent quality control.
- Oversaw daily operations for smoother workflow.
- Identified performance gaps through regular assessment of operations procedures.
- Collaborated closely with management on strategic planning and execution of projects.
- Instituted operational improvements based on comprehensive data analysis and interpretation.
- Ensured strict adherence to company procedures, fostering culture of compliance and accountability.
- Analysed operational data for informed decision-making and strategic planning.
- Facilitated performance tracking by accurately processing transactional data in Microsoft Excel.
- Contributed to ongoing organisational success through focus on continuous improvement and operational excellence.
- Improved operational procedures for heightened efficiency and productivity.
- Monitored operational costs to maintain and improve profit margins, implementing cost-saving strategies.
- Cultivated strong relationships with clients, suppliers and vendors to enhance business partnerships.
- Innovated products and processes, enhancing company's competitive positioning.
- Motivated team members by providing mentoring and development opportunities.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Delivered impressive business growth while creating cost-effective solutions to meet required budget.
- Devised strategic objectives to guide business decision-making and achieve long-term goals.
- Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organizational needs.
- Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
- Kept accurate and updated filing systems with financial data, statements and associated records.
- Upheld strict confidentiality and information protection standards for data.
- Completed accurate transactions following internal standards, industry best practices, and applicable regulations.
- Wrote reports detailing actions for internal use, client review, or official recordkeeping.
- Used spreadsheet software to compile and analyse financial data.
- Worked with large volumes of data, completed accurate calculations, and presented results in required formats.
- Organised financial documentation and statements with detailed and accurate information about transactions.
Education
Higher National Diploma - Information Technology
Kumasi Technical University
Ghana 09.2009 - 07.2011
Skills
- Materials resource planning
- Microsoft office suite mastery
- Inventory control strategies
- Contract negotiation
- Cost management
- Supplier liaison
- Excel proficiency
- Transactional and strategic procurement
Languages
English
Fluent
en
Advanced (C1)
Certification
HND Information Technology
Certificate in Active Directory
Timeline
Procurement coordinator
Watch Tower Society of Ghana
04.2016 - Current
IT technician
Zoomlion Ghana Limited
10.2011 - 10.2015
Operations officer
Zoomlion Ghana Limited
10.2011 - 10.2015
Higher National Diploma - Information Technology
Kumasi Technical University
09.2009 - 07.2011