Benjamin Arhin
Accra
Summary
Dynamic IT Analyst with a proven track record at the University Of Professional Studies SRC, enhancing IT infrastructure and optimizing performance. Skilled in IT troubleshooting and customer support, I effectively resolved technical issues, implemented system updates, and improved documentation processes, ensuring seamless academic operations and user satisfaction.
Positive mindset and analytical thinker with thorough understanding of IT systems and knack for problem-solving. Well-versed in data analysis and systems troubleshooting, ensuring optimal performance and efficiency. Committed to leveraging skills to drive technological advancements and streamline operations.
Overview
2
2
years of professional experience
Work History
IT Analyst
University Of Professional Studies SRC
08.2023 - Current
- Analyzed system requirements to enhance IT infrastructure and support academic operations.
- Collaborated with faculty to resolve technical issues, ensuring minimal disruption to educational activities.
- Developed and maintained documentation for IT processes, improving transparency and user understanding.
- Assisted in troubleshooting hardware and software problems, providing timely resolutions for users.
- Implemented system updates and patches, enhancing security and performance across university systems.
Education
Bachelor of Arts - Information And Communication Technology
UNIVERSITY OF PROFESSIONAL STUDIES ACCRA
ACCRA08-2023
Skills
- IT troubleshooting
- Customer support
- Network administration
- Risk assessment
- Performance optimization
- Data analysis
Timeline
IT Analyst
University Of Professional Studies SRC
08.2023 - Current
Bachelor of Arts - Information And Communication Technology
UNIVERSITY OF PROFESSIONAL STUDIES ACCRA