Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Benjamin Appiah-Mends

Accra

Summary

Dedicated sales and customer service specialist with a solid foundation in negotiation and communication. Committed to providing excellent customer service and competent in supervising, mentoring, and developing sales and customer support agents. A determined individual with a track record of forming and sustaining successful partnerships, dependable and well-prepared, and skilled at managing multiple responsibilities concurrently with a positive outlook. willingness to take on more responsibilities in order to meet group and organizational goals.

Overview

7
7
years of professional experience

Work History

Sales Representative Team Leader

Future Makers Business Enterprise
04.2022 - Current
  • Increased revenue from sales through the application of smart marketing strategies and the development of solid client relationships.
  • I oversaw a group of sales representatives and used coaching, mentoring, and frequent reviews to raise productivity.
  • Successfully surpassed sales goals through efficient lead management, pipeline building, and contract closure.
  • Implemented innovative sales techniques to enhance team productivity and drive results.
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Utilized data analysis tools to monitor sales metrics and make informed decisions on strategy adjustments when needed.
  • Implemented continuous improvement initiatives within the team, resulting in enhanced productivity levels over time.

Assistant Procurement Officer

Abokobi Health Center
01.2021 - 03.2025
  • streamlined the procurement process by putting in place economical plans and productive mechanisms.
  • negotiated contracts with suppliers to get the best possible prices, which resulted in significant cost savings for the company.
  • Maximize supplier performance by conducting frequent assessments, cultivating solid connections, and guaranteeing on-time delivery.
  • carried out in-depth market research to find new vendors and goods, strengthening the company's competitive advantage.
  • worked in tandem with many divisions to predict demand and guarantee precise stock levels.
  • increased order accuracy through careful observation of purchase orders and prompt resolution of inconsistencies.
  • properly managed budgets, making sure that all purchases were made within the limits of available funds.
  • shortened lead times by forging critical alliances with important suppliers, increasing operational effectiveness overall.
  • created thorough procurement reports that offered insightful information on spending trends and helped management make well-informed decisions.
  • Assisted in the development of annual procurement plans to align with organizational goals and objectives.

Customer Services Manager

Bird Rock Hotel, Anomba
09.2020 - 09.2021
  • Improved client satisfaction through the use of expedited procedures and prompt problem solving.
  • Decreased client complaints through the creation and application of service guidelines and procedures.
  • Enhanced team productivity as a result of efficient employee training and performance evaluation.
  • Enhanced the company's reputation by managing high-profile client accounts superbly.
  • Oversaw attempts to resolve conflicts, guaranteeing results that satisfied clients and the company.
  • Developed new call center procedures that decreased wait times and enhanced the consumer experience in general.
  • Examined customer feedback data to find areas where policies or processes needed to be improved.
  • Kept thorough records of every conversation with clients, using this data to decide on future interactions and necessary service upgrades.

Teacher

Methodist Senior High School
09.2018 - 08.2020
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rate by implementing targeted reading strategies in individualized instruction plans.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Education

No Degree - Diploma in Graphic Design

Alison
Online
11.2023

No Degree - Diploma in Caregiving

Alison
Online
10.2023

Bachelor of Education Social Sciences - Economics And Business Management

University Of Cape Coast
Cape Coast
08.2017

High School Diploma -

Methodist Senior High School
Saltpond, Ghana
05.2012

Skills

  • Negotiation Expertise
  • Data-Driven Decision-Making
  • Sales software proficiency
  • Time management
  • Performance Management
  • Staff Development
  • Policy Implementation
  • Strategic Planning
  • Team Leadership
  • Verbal and Written Communication
  • Customer Relationship Management (CRM)
  • Time Management

Languages

English
Upper intermediate (B2)

Timeline

Sales Representative Team Leader

Future Makers Business Enterprise
04.2022 - Current

Assistant Procurement Officer

Abokobi Health Center
01.2021 - 03.2025

Customer Services Manager

Bird Rock Hotel, Anomba
09.2020 - 09.2021

Teacher

Methodist Senior High School
09.2018 - 08.2020

No Degree - Diploma in Graphic Design

Alison

No Degree - Diploma in Caregiving

Alison

Bachelor of Education Social Sciences - Economics And Business Management

University Of Cape Coast

High School Diploma -

Methodist Senior High School

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