BENJAMIN AKOUWA AKROFI
ACCRA
Summary
Proven track record of enhancing user experiences and streamlining processes at SWISSPORT, showcasing a blend of strong computer skills and effective teamwork. Demonstrated commitment to sustainability and efficiency, significantly increasing product visibility. Excel in fast-paced environments, leveraging excellent communication abilities and a knack for problem resolution. A dedicated hard-working professional always willing to learn new skills. A good timekeeper,
friendly, helpful and polite, having a good sense of humour. I am able to work independently in
busy environments and also within a team setting. I am outgoing and tactful, and ~ble to listen
effectively when solving problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SWISSPORT
Passenger Handling
11.2022 - Current
- Enhanced user experience through iterative design improvements based on usability testing results and best practices.
- Streamlined processes for increased efficiency through the implementation of automation tools and software solutions.
- Championed sustainability and environmentally friendly practices within the organization through implementation of green technologies and waste reduction measures.
- Increased product visibility by presenting at conferences, publishing articles in trade journals, and networking with industry experts.
J - MATI
Ironing
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
EOSEMM INNOVATION
Printing/ Cutting
11.2021 - 06.2022
- Enhanced user experience through iterative design improvements based on usability testing results and best practices.
- Streamlined processes for increased efficiency through the implementation of automation tools and software solutions.
- Championed sustainability and environmentally friendly practices within the organization through implementation of green technologies and waste reduction measures.
- Increased product visibility by presenting at conferences, publishing articles in trade journals, and networking with industry experts.
Education
Bachelor Of Science - Information Technology
University Of Ghana
Passenger Handling And Airport Operations - Passenger Handling / IT
International Travel And Tourism Institution
09.2022
BUSINESS AND INFORMATION TECHNOLOGY - IT AND ACCOUNTING
NIFA SENIOR HIGH
ADUKROM - GHANA10.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Multitasking
- Computer Skills
- Problem Resolution
- Good Communication
Certification
- Customer Service Certificate
- Passenger Handling Certificate
- Wasce Certificate
Languages
English
Upper intermediate (B2)
TWI
Advanced (C1)
GA
Intermediate (B1)
Hawsa
Intermediate (B1)
Timeline
SWISSPORT
Passenger Handling
11.2022 - Current
J - MATI
Ironing
08.2022 - Current
EOSEMM INNOVATION
Printing/ Cutting
11.2021 - 06.2022
Bachelor Of Science - Information Technology
University Of Ghana
Passenger Handling And Airport Operations - Passenger Handling / IT
International Travel And Tourism Institution
BUSINESS AND INFORMATION TECHNOLOGY - IT AND ACCOUNTING
NIFA SENIOR HIGH