Benita-Mercilyn Asiedua Agyeman
Accra
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Treasurer
Gbawe Methodist Youth Fellowship
Accra
09.2024 - Current
- Monitored and maintained financial records, including budgets, investments, and expenditures.
- Developed and implemented policies to ensure responsible fiscal management.
- Prepared monthly bank reconciliations and general ledger entries.
- Analyzed financial data to identify potential areas of cost savings.
- Assisted with the preparation of annual budget reports and forecasts.
- Reviewed accounts payable and receivable activities to ensure accuracy of financial transactions.
- Managed cash flow forecasting activities in accordance with organizational goals.
- Created detailed financial statements for senior leadership review.
- Presented financial information at board meetings as needed.
- Implemented new procedures to improve internal controls over finances.
- Prepared quarterly reports summarizing organization's financial position.
- Investigated variances between actual expenses vs projected budget results.
- Created quarterly and annual budgets to support organizational needs and expenses.
- Reconciled accounts with statements and invoices on monthly basis, investigating, and resolving discrepancies to maintain records accuracy.
- Liaised with banks and other capital providers to maintain continuous access to capital.
- Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
- Managed accounting, payroll, and financial reporting activities.
- Coordinated and finalized quarterly and annual financial reporting packages.
- Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
- Consistently tested and developed strategies to improve information flow throughout organization.
Customer Server
Ecobank Ghana
Accra
06.2024 - 08.2024
- Opened +100 accounts for customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Excelled in exceeding daily credit card application goals.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
House Prefect
Adiembra Senior High School
Sekondi-Takoradi
06.2020 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed household errands and other essential duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
BBA - Banking And Finance
Methodist University Ghana
DansomanSkills
- Regulatory adherence
- Banking best practices
- Financial data evaluation
- Account Opening
- Information Protection
- Internal Controls
- Financial Control
- Financial Management
- Continuous Improvement
- Leadership
- Friendly, Positive Attitude
- Excellent Communication
- Conflict Resolution
- Maintenance & Repair
- Interpersonal Communication
- Customer Relations
- Networking
- Cultural Awareness
- Organizational Skills
- Problem Resolution
- Training & Development
- Quality Assurance
- Multitasking
- Relationship Building
- Flexible and Adaptable
- Problem-Solving
- Communication
Languages
English
First Language
Timeline
Treasurer
Gbawe Methodist Youth Fellowship
09.2024 - Current
Customer Server
Ecobank Ghana
06.2024 - 08.2024
House Prefect
Adiembra Senior High School
06.2020 - 10.2021
BBA - Banking And Finance
Methodist University Ghana