BENEDICTA GYAMFUAH OWUSU
Accra
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Client Service Representative
University of Ghana Medical Center
Accra
10.2024 - 08.2025
- Assisted clients with inquiries and provided accurate information about services.
- Managed client accounts and ensured timely updates to account information.
- Collaborated with team members to resolve client issues promptly.
- Assisted patients with appointment scheduling and information inquiries.
- Managed patient records using electronic health record systems.
- Communicated effectively with medical staff to address patient concerns.
- Maintained organized administrative files for efficient service delivery.
- Responded promptly to client inquiries via phone and email communications.
- Coordinated patient referrals to specialists within the medical center.
- Provided customer service support to clients in a timely and efficient manner.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
Human Resources Intern
Electricity Company of Ghana
Accra
08.2023 - 09.2023
- Developed and implemented onboarding and oriented programs for new employees.
- Helped plan and implemented training sessions to provide employees with skills and knowledge necessary to perform work productively.
- Answered phone and performed clerical duties to assist human resources department.
- Developed strong rating and verbal communication skills.
- Worked with HR team to coordinate company events.
Customer Relations Intern
Electricity Company of Ghana
Accra
10.2022 - 12.2022
- Assisted customers with inquiries about electricity services and billing.
- Managed customer complaints and escalated issues to appropriate departments.
- Conducted surveys to gather customer opinions on service quality.
- Maintained accurate records of customer interactions and transactions.
- Participated in training sessions to enhance customer service skills.
Education
Bachelor of Arts - Information Studies And History
University of Ghana
Accra, Ghana 01.2021 - 08.2024
WAEC - General Art
Presbyterian Senior High
Koforidua, GhanaBECE - General Studies
Vicolis School Complex
Accra, GhanaSkills
- Decision Making
- Data Analysis
- Clerical Support
- Customer Relationship Management
- Record Preparation
- Work complaint handling
- Human Resources Management Systems
Languages
English
First Language
Timeline
Client Service Representative
University of Ghana Medical Center
10.2024 - 08.2025
Human Resources Intern
Electricity Company of Ghana
08.2023 - 09.2023
Customer Relations Intern
Electricity Company of Ghana
10.2022 - 12.2022
Bachelor of Arts - Information Studies And History
University of Ghana
01.2021 - 08.2024
WAEC - General Art
Presbyterian Senior High
BECE - General Studies
Vicolis School Complex