BENEDICTA OWUSU NTIAMOAH Sales Associate
28th Street Dansoman, Accra
Summary
Highly motivated and customer-oriented sales professional with strong background in retail and product sales. Skilled in engaging customers, promoting products, and driving revenue growth. Adept at handling transactions, managing inventory, and delivering excellent customer service. Proven ability to meet and exceed sales targets while maintaining a positive shopping experience. Strong communication, problem-solving, teamwork skills with a passion for helping customers find the right products.
Overview
6
6
years of professional experience
Work History
Shop Assistant
Cosmetics Corner
Accra
12.2022 - 04.2023
- Promote and sell cosmetic products to customers
- Achieve and exceed sales target
- Provide exceptional customer service and build strong customer relationships
- Stay updated on the latest beauty and skin care trends
- Keep track of inventory and restock products as needed
- Follow up with customers and ensure satisfaction and repeat business
Shop Manager
Baby Bundles Mother-care
04.2021 - 10.2022
- Supervising daily store activities and ensuring smooth operations
- Managing stock levels, ordering inventory, and preventing shortages
- Assisting customers with product selection (baby clothes, toys, maternity essentials, etc)
- Training staff on customer services and product knowledge
- Motivating the team to meet sales target
- Handling cash registers monitoring daily sales reports
- Meeting sales targets and implementing promotions
- Ensuring store policies and health & safety guidelines are followed
- Keeping up with company policies and product update
Cashier
ChopShop Restaurant
11.2020 - 03.2021
- Taking orders and answering customer inquiries
- Greeting customers politely
- Processing cash, credit/debit cards, and mobile payments
- Keeping the cash register balanced
- Communicating orders to the kitchen (if needed)
- Ensuring customers receives the correct food and drinks
- Keeping the cashier area clean and organized
- Restocking receipts paper, napkins, or other supplies
Retail Assistant
Starbites Food and Drinks
01.2019 - 12.2019
- Receiving, processing and organizing shipments and deliveries accordingly
- Restocking low shop items and ensuring that sales floor is organized established guidelines
- Assisting customers in locating to desired food items
- Informing customers of restaurant promotions to encourage purchases
- Performing of end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping the restaurant floor
- Processing customer payments using the restaurant point of sales (POS) system
- Maintained stock levels, rotated products, checked expiration dates for food safety compliance
Receptionist
KDA Accounting Firm
07.2017 - 11.2018
- Receiving all incoming calls and ensuring their distribution to the relevant employees
- Welcoming visitors to the office and making sure they were comfortable and looked after
- Dealing with all enquires and resolving any problems over the phone or in person
- Maintaining the high presentation standard of the reception area
- Assisting in preparing reports, spreadsheets, and correspondence
- Assisting with basic bookkeeping tasks (if required)
- Ensuring the reception area is tidy and presentable
Education
General Arts - West African Secondary School Examination(WASSCE)
Islamic senior high school
Kumasi, Ashanti Region06.2017
Basic Education Certificate Examination(BECE) - General Studies
Seventh-Day Adventist Junior High School
Kumasi, Ghana01.2013
Skills
- Proficiency in Microsoft Office
- Record-keeping
- Document filing
- Invoice processing
- Billing support
- Payroll assistance
- Expense tracking
- Operating printers
- Stock replenishment
- Upselling strategies
- Operating phone systems
- Handling inquiries
- Client direction
- Cash handling
- Product knowledge
- Promotional activities
- Sales trends
- Store maintenance
- Returns and exchanges
- POS systems
- Adaptability and flexibility
- Repair documentation
- Safety compliance
- Relationship building
- Customer service
- Order fulfillment
- Loss prevention awareness
- Records management
- Customer engagement
- Marketing strategies
- Shop organization
Hobbies and Interests
- Reading business and finance articles
- Organizing and planning events
- Learning new software and technology
- Volunteering or community service
- Networking events or business seminars
- Traveling
- Creative writing and blogging
- Fitness and wellness activities
Professional References
- Richard Kudjoe
Senior Sales Officer
CAPP Global LTD
Dansoman, Accra- Ghana
+233 54 712 8013
Ricktechsolution@gmail.com
Richard was my Senior Supervisor for 2years
- Vincent Owusu
Driller Assistant
Underground Mining Alliance LTD
Ahafo Kenyase, Kumasi-Ghana
+233 24 853 4294
Owusuvincent25@hotmil.com
Vincent was my Colleague at work for 2years
- Michael Konadu Agyapong
Finance Manager
Baby Bundles
Okaishie, Accra-Ghana
+233 50 380 0142
Mikeagya44@gmail.com
Mike was my Boss and Mentor for 1year
Languages
English
Proficient
C2
French
Elementary
A2
Timeline
Shop Assistant
Cosmetics Corner
12.2022 - 04.2023
Shop Manager
Baby Bundles Mother-care
04.2021 - 10.2022
Cashier
ChopShop Restaurant
11.2020 - 03.2021
Retail Assistant
Starbites Food and Drinks
01.2019 - 12.2019
Receptionist
KDA Accounting Firm
07.2017 - 11.2018
General Arts - West African Secondary School Examination(WASSCE)
Islamic senior high school
Basic Education Certificate Examination(BECE) - General Studies
Seventh-Day Adventist Junior High School
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