Watching & Project Tutorials
BENEDICTA OWUSU NTIAMOAH
Virtual Assistant/ Administrative Support
Accra
Summary
Detail-oriented and dependable Virtual Assistant with strong customer service and administrative support skills. Experienced in client-facing roles and formal training under the ALX Virtual Assistant Program. Proficient in managing schedules, handling email communication, conducting online research, and providing responsive support across digital platforms. Recognized for clear communication, a proactive work ethic, and the ability to stay organized under pressure. Excited to offer reliable virtual assistance and a client-first mindset to businesses, entrepreneurs, and remote teams.
Overview
6
6
years of professional experience
4044
4044
years of post-secondary education
2
2
Languages
Work History
Store Assistant
Cosmetics Corner
12.2022 - 04.2023
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
Store Manager
Baby Bundles Mother-care
04.2021 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Cashier
ChopShop Restaurant
11.2020 - 03.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Marketing Assistant
Kusrich Trading
10.2020 - 11.2020
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
Retail Assistant
Starbites Food and Drinks
01.2019 - 12.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
Receptionist
KDA Accounting Firm
07.2017 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered phone promptly and directed incoming calls to correct offices.
Education
WASSCE Certificate - History, Government, Economics
Islamic Senior High School
Ashanti RegionCertificate - Virtual Assistant Program
ALX Africa
Accra, Ghana06-2025
Skills
Schedule coordination
Client relationship management
Coordinated scheduling expertise
Professional document formatting
Project support
Remote administrative management
Proficient in Google Workspace and Microsoft Office
Data entry proficiency
Proficient in computer applications
Administrative coordination
Database optimization techniques
Billing and invoicing oversight
References
- Richard Kudjoe, Senior Sales Officer CAPP Global LTD
- ricktechsolution@gmail.com
- +233 54 712 8013,
- Richard was my Senior Supervisor for 2 years, Accra, Ghana.
- Vincent Owusu, Driller Assistant, Underground Mining Alliance LTD, Ashanti Region-Ghana
- +233 24 853 4294
- Owusuvincent25@hotmil.com
- Vincent was my Colleague at work for 2years •
- Michael Konadu Agyapong, Finance Manager Baby Bundles, Accra-Ghana
- +233 50 380 0142
- Mikeagya44@gmail.com
- Mike was my Boss and Mentor for 1year
Interests
Organization & Planning
Online Research
Community Volunteering
Writing & Blogging
Availability
- Available to start immediately.
- Open to full-time or part-time remote roles, including U.S. and international time zones.
- Able to commit 30–40 hours per week, with flexibility to adjust based on project needs.
- Comfortable working Monday to Saturday, with availability for evening or weekend tasks if required.
- Strong internet connection and access to a dedicated workspace.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home option401k matchPersonal development programsAccomplishments
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
Software
Trello
Meta Business Suite
Asana
Mondaycom
Google Workspace
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Store Assistant
Cosmetics Corner
12.2022 - 04.2023
Store Manager
Baby Bundles Mother-care
04.2021 - 10.2022
Cashier
ChopShop Restaurant
11.2020 - 03.2021
Marketing Assistant
Kusrich Trading
10.2020 - 11.2020
Retail Assistant
Starbites Food and Drinks
01.2019 - 12.2019
Receptionist
KDA Accounting Firm
07.2017 - 11.2018
WASSCE Certificate - History, Government, Economics
Islamic Senior High School
Certificate - Virtual Assistant Program
ALX Africa