Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Benedicta Botchway

Accra

Summary

Dynamic leader with proven success as CEO of Avelex Bakery, adept at team resource management and problem-solving. Enhanced operational efficiency at Goil Company Limited through strategic workflow organization. Recognized for strong verbal communication and attention to detail, driving results and fostering collaboration among staff and volunteers.

Overview

13
13
years of professional experience

Work History

CEO

Avelex Bakery
02.2020 - Current
  • Owner of Avelex Bakery with a staff strength of 20.
  • Manages all aspects of the business.

Supervisor

Goil Company Limited
Accra
11.2021 - 12.2022
  • Utilized strong leadership and problem-solving skills to enhance team efficiency and workflow organization.
  • Ensured compliance with company policies, objectives, and communication standards.
  • Collaborated with management to establish clear division of responsibilities.
  • Supervised daily operations to ensure efficient workflow and productivity.
  • Maintained organized production areas to minimize hazards and reduce work delays.
  • Developed efficient work schedules for team members to meet deadlines and optimize staffing levels.

Call Center Customer Service Representative

ISON (airteltigo)
Tema
06.2019 - 07.2019
  • Company Overview: Tema, Ghana
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered over 40 calls or per shift to meet fast-paced call center demands.
  • Tema, Ghana

Teaching Assistant

Tema Parent School
Tema
01.2013 - 01.2015
  • Company Overview: Tema, Ghana
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, tutoring, and reviewing work.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Recorded grades for coursework and tests in online reporting system.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Distributed learning materials such as worksheets, textbooks and supplemental activities.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Tema, Ghana

Office Assistant

Maccarthy Enterprise
Tema
01.2013 - 01.2014
  • Company Overview: Tema, Ghana
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Tema, Ghana

Education

Bachelor of Technology - Marketing

Accra Technical University
Accra
12-2023

Higher Diploma - Marketing

Accra Technical University
Accra
10-2021

Certificate - Foundation In Excel, Word

SN Media Learning
Kokomlemle
01.2016

Diploma -

Intercom Programming & Manufacturing Co. Ltd (IPMC)
Tema Community Six
01.2014

Senior High School - General Art

Aburi Girls Senior High School
Aburi
06-2013

Junior high school -

Martin Luther King Jnr.
Ashiaman-Lebanon
05-2010

Skills

  • Group activity coordination
  • Team resource management
  • Problem solving
  • Trustworthiness
  • Discretion
  • Ethics
  • Team collaboration
  • Results orientation
  • Verbal communication
  • Organization skills
  • Learning agility
  • Respect for authority and subordinates
  • Project management
  • Goal orientation

Languages

English
First Language
French
Beginner
A1

Timeline

Supervisor

Goil Company Limited
11.2021 - 12.2022

CEO

Avelex Bakery
02.2020 - Current

Call Center Customer Service Representative

ISON (airteltigo)
06.2019 - 07.2019

Teaching Assistant

Tema Parent School
01.2013 - 01.2015

Office Assistant

Maccarthy Enterprise
01.2013 - 01.2014

Bachelor of Technology - Marketing

Accra Technical University

Higher Diploma - Marketing

Accra Technical University

Certificate - Foundation In Excel, Word

SN Media Learning

Diploma -

Intercom Programming & Manufacturing Co. Ltd (IPMC)

Senior High School - General Art

Aburi Girls Senior High School

Junior high school -

Martin Luther King Jnr.

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Benedicta Botchway