Benedicta Amankwah
Kumasi
Summary
Expert in delivering exceptional customer service, evidenced by streamlining processes and fostering client relationships. Achieved significant improvements in client satisfaction and operational efficiency, leveraging sales and marketing acumen. Proven track record in enhancing customer satisfaction and success rates at Kotoka International airport Ghana, showcasing strong communication skills and a keen ability to navigate document verification. Offering background in client-focused roles, eager to learn and excel in visa consulting. Delivers quick grasp of immigration processes and regulations, coupled with strong organizational and communication skills. Ready to use and develop problem-solving and customer service skills in passenger handling role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Visa Consultant
Dusk Tours LLC
09.2022 - 11.2024
- Streamlined the visa application process for clients, resulting in reduced wait times and increased approval rates.
- Analyzed case trends to identify common challenges and develop proactive strategies for addressing them in future consultations.
- Established rapport with diverse clientele from various cultural backgrounds, sensitively addressing language barriers or other concerns as needed.
- Educated clients on various visa options available based on their specific circumstances and goals, guiding them toward the most suitable choice.
- Guided applicants through processes of obtaining visas and required documentation.
Ground Staff/Customer Service
Pathfinders International Aviation Service
02.2021 - 08.2022
- Deal with passenger flight queries
- Verify travel documents and provide boarding passes
- Tell passengers about luggage restrictions
- Baggage security number checks
- Baggage escort to arrivals if damaged or slightly opened
- Weigh baggage and collect any excess weight charges
- Help passengers with self –serve or assisted check–in procedures
- Baggage tagging and record keeping for loading and offloading of passenger baggage.
- Baggage security at baggage makeup department.
Ticketing Agent
St. Michaels Travel and Tours. Accra
06.2020 - 03.2021
- Flight reservations and seat bookings (Amadeus system)
- Hotel reservations prior to travel •
- Principal destination coaching for clients prior to travel
- Introduction and advertisement of vouchers to clients
- Car hiring services
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Retail Sales Associate Cashier
MTN Communications
05.2014 - 09.2015
- Welcoming customers upon entrance
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing
- Proactively engaging customers and providing excellent services by ascertaining and meeting their needs.
- Introducing promotions and opportunities to customers, cross selling and upselling products to increase on store ATV and UPT.
- Maintaining accurate and attractive merchandise display, ensuring strategic placement of products in order to maximize purchase.
- Providing product and brand knowledge to customers.
Education
IATA Ticketing And Reservation( Amadeus)
School of Aviation Ghana
Kumasi, Ghana05-2021
Vocational-Technical Education
Wesley Girls' High School
Kumasi, Ghana05-2017
Skills
- Excellent customer service
- Strong communication skills
- Document verification
- Sales and marketing
- Teamwork and collaboration
- Time management
- Attention to detail
- Active listening
- Task prioritization
Certification
- Diploma in IATA Ticketing and Reservations
- Certified Document Screening
(Immigration Enforcement,British High Commission)
HOBBIES
- Love to try out new things and adapt to changes and environment easily.
- Good in adjusting to new situations and circumstances ensuring peace and great working atmosphere
- Love to challenge myself for the best of my capabilities and abilities and beyond
- Curious and observant
Timeline
Visa Consultant
Dusk Tours LLC
09.2022 - 11.2024
Ground Staff/Customer Service
Pathfinders International Aviation Service
02.2021 - 08.2022
Ticketing Agent
St. Michaels Travel and Tours. Accra
06.2020 - 03.2021
Retail Sales Associate Cashier
MTN Communications
05.2014 - 09.2015
IATA Ticketing And Reservation( Amadeus)
School of Aviation Ghana
Vocational-Technical Education
Wesley Girls' High School
Similar Profiles
JIBIN CHACKOJIBIN CHACKO
Sales Executive at Dusk Travel And ToursSales Executive at Dusk Travel And Tours
Kirksey SmithKirksey Smith
Crew Foreman at Dawn Til' Dusk Construction LLCCrew Foreman at Dawn Til' Dusk Construction LLC
BASID HAMDULEBASID HAMDULE
Head of Operations at NABA TOURS LLC / NABA TOURS HOLIDAYS LLPHead of Operations at NABA TOURS LLC / NABA TOURS HOLIDAYS LLP
James Manwere OpokuJames Manwere Opoku
Assistant Accountant at NODAL HOTELAssistant Accountant at NODAL HOTEL
Kofi Obeng AgyapongKofi Obeng Agyapong
Teacher at Bankoman Senior High SchoolTeacher at Bankoman Senior High School