BENEDICTA AMA ATISO
Summary
Banking and business operations professional with experience in microfinance, customer relationship management, loan support, and team supervision. Background includes a promotion to Operations Manager, where responsibilities included improving daily processes, supporting business growth, and strengthening customer satisfaction and portfolio management.
Overview
1
1
Language
16
16
years of professional experience
Work History
Lecturer
WEIFANG VOCATIONAL COLLEGE
01.2018 - 01.2026
- Prepared and delivered lectures and structured learning activities.
- Developed instructional materials and assessed students' performance.
- Maintained accurate academic records and reports.
- Communicated effectively with students and colleagues from diverse backgrounds.
- Demonstrated excellent presentation, organization and time-management skills.
- Supported student development through mentoring and academic guidance.
Relationship Officer
THE BEIGE BANK
ACCRA
03.2016 - 03.2018
- Maintained high ethical standards and professional conduct in banking operations.
- Managed and developed customer relationships through proactive engagement.
- Built and maintained customer portfolios to support business growth.
- Liaised with clients through telephone, email and other communication channels.
- Promoted banking products and services to prospective and existing customers.
- Identified and developed new business opportunities through internal and external referral networks.
- Supported sales activities through lead generation and follow-ups.
- Provided financial product guidance and customer support.
- Supervised the daily activities of direct reports to improve team productivity.
Customer Service Representative / Operations Manager
SILVER TRUST MICROFINANCE
ACCRA
09.2014 - 04.2016
- Joined the institution as a Customer Service Representative and earned promotion to Operations Manager through dedication and strong performance.
- Managed daily operational activities and coordinated business processes.
- Supervised purchasing, sales, marketing and customer account operations.
- Monitored daily cash discrepancies, inventory shrinkage and operational controls.
- Developed and implemented strategies to improve business performance.
- Built strong customer relationships to improve satisfaction and retention.
- Trained, mentored and supervised staff through performance reviews and coaching.
- Coordinated short-term and long-term business strategies.
- Monitored business targets, revenue and profitability.
- Supported loan processing and customer service operations.
National Service Personnel
TEMA METROPOLITAN ASSEMBLY
TEMA
09.2013 - 06.2014
- Responded to telephone calls, emails and public enquiries.
- Managed reception duties and welcomed visitors.
- Prepared and maintained filing systems, contracts and administrative records.
- Supported office administration and clerical operations.
- Received and checked deliveries and maintained purchasing records.
- Assisted with general office coordination.
Volunteer
CONTROLLER AND ACCOUNTANT GENERAL'S DEPARTMENT
ACCRA
06.2010 - 09.2010
- Supported daily administrative and office operations.
- Maintained organizational databases and records.
- Drafted correspondence, reports and official communications.
- Assisted with event coordination and visitor support.
- Communicated operational needs to supervisors.
Education
Bachelor of Arts - Marketing
Ghana Institute of Management and Public Administration (GIMPA)
05-2016
Higher National Diploma - Marketing
Ho Polytechnic
Ghana06-2013
Skills
- Banking Operations
- Microfinance Operations
- Customer Relationship Management
- Loan Administration
- Customer Portfolio Management
- Business Development
- Credit and Financial Product Marketing
- Sales and Revenue Growth
- Team Leadership and Supervision
- Operational Risk Awareness
- Financial Records Management
- Customer Acquisition and Retention
- Microsoft Office
- Communication and Negotiation
- Problem-Solving and Decision-Making
Personal Information
Title: BANKING | MICROFINANCE | OPERATIONS | RELATIONSHIP MANAGEMENT
Accomplishments
- Contributed to monthly loan disbursements exceeding GH?600,000 against a target of GH?300,000.
- Helped drive business growth and improve operational performance.
- Earned promotion from Customer Service Representative to Operations Manager.
- Received recognition for strong professional performance.
PROFESSIONAL ATTRIBUTES
- Strong leadership and organizational skills.
- Excellent customer service orientation.
- Results-driven and target-oriented.
- High level of integrity and professionalism.
- Ability to work under pressure.
- Excellent interpersonal and communication skills.
- Ability to work independently and as part of a team.
Languages
Chinese (Mandarin)
Intermediate (B1)
B1
Timeline
Lecturer
WEIFANG VOCATIONAL COLLEGE
01.2018 - 01.2026
Relationship Officer
THE BEIGE BANK
03.2016 - 03.2018
Customer Service Representative / Operations Manager
SILVER TRUST MICROFINANCE
09.2014 - 04.2016
National Service Personnel
TEMA METROPOLITAN ASSEMBLY
09.2013 - 06.2014
Volunteer
CONTROLLER AND ACCOUNTANT GENERAL'S DEPARTMENT
06.2010 - 09.2010
Bachelor of Arts - Marketing
Ghana Institute of Management and Public Administration (GIMPA)
Higher National Diploma - Marketing
Ho Polytechnic