BELINDA KAKWARA MAAPEH
ACCRA
Summary
Proven Branch Customer Service Officer at ECOBANK GHANA PLC with a track record of enhancing customer satisfaction through expert resolution of inquiries and complaints. Excelled in credit solutions and sales, bolstered by strong problem-solving and teamwork abilities. Achieved commendable feedback for driving improvements and fostering long-term client relationships.
Overview
1
1
year of professional experience
Work History
Branch Customer Service Officer
ECOBANK GHANA PLC
11.2022 - 10.2023
- Managed account opening procedures for new customers, maintaining strict compliance with regulatory requirements.
- Investigated and resolved customer inquiries and complaints quickly.
- ATM card issuance, bank statement requests, cheque book requests, general customer requests, internet banking and mobile app set-up etc.
- Solicit client's feedback to inform decisions on marketing strategies to foster long term relations.
- Ensure customer satisfaction following company structure and procedure.
Internship Student
Ecobank Ghana PLC
08.2022 - 09.2022
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
Bachelor of Science - Banking And Finance
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA
ACCRA 09-2022
Skills
- Branch operations
- Sales proficiency
- Credit solutions guidance
- Problem-solving skills
Languages
English
Advanced (C1)
Timeline
Branch Customer Service Officer
ECOBANK GHANA PLC
11.2022 - 10.2023
Internship Student
Ecobank Ghana PLC
08.2022 - 09.2022
Bachelor of Science - Banking And Finance
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA
Similar Profiles
BENJAMIN NANA AGYAPONGBENJAMIN NANA AGYAPONG
Commercial Credit Analyst at Ecobank Ghana PLCCommercial Credit Analyst at Ecobank Ghana PLC
Prince EssiamPrince Essiam
Teller at Ecobank Ghana PLCTeller at Ecobank Ghana PLC
CHERYL SEKYIWA APPIAH-AGYEKUMCHERYL SEKYIWA APPIAH-AGYEKUM
LEGAL INTERN at Ecobank Ghana PlcLEGAL INTERN at Ecobank Ghana Plc