BELINDA BOAHEN
SUNYANI BONO REGION ,SUNYANI
Summary
Dynamic and results-driven professional with extensive experience at Tyco City Hotel, excelling in customer service and cash handling. Proven ability to resolve issues effectively while training teams to enhance operational efficiency. Skilled in inventory management and financial analysis, consistently improving guest satisfaction and team performance.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
18
18
years of professional experience
2011
2011
years of post-secondary education
Work History
Cashier Manager
FRIMPS OIL COMPANY LIMITED
ACCRA
11.2020 - Current
- Supervised daily cash handling and transaction processes for efficiency.
- Trained and mentored new cashiers on customer service standards.
- Managed cashier schedules to ensure adequate coverage during peak hours.
- Maintained accurate records of sales transactions and cash deposits.
- Resolved customer inquiries and complaints promptly and professionally.
- Implemented operational procedures to enhance checkout efficiency.
- Collaborated with other departments to improve store operations and service.
- Conducted regular audits of cash registers to ensure compliance with policies.
- Managed and trained cashiers on proper cash handling procedures.
CASHIER
TYCO CITY HOTEL
SUNYANI
11.2012 - 12.2018
- Processed customer transactions accurately and efficiently at a busy hotel front desk.
- Managed cash register operations, maintaining accurate cash flow throughout shifts.
- Assisted guests with inquiries, providing excellent customer service and support.
- Handled returns and exchanges, ensuring compliance with hotel policies and procedures.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new cashiers on point-of-sale systems and customer interaction techniques.
- Resolved guest complaints promptly, enhancing overall guest satisfaction experience.
- Maintained cleanliness and organization of the cashier area for optimal efficiency.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier Team Lead
MY BET GHANA
SUNYANI
03.2008 - 11.2012
- Trained new cashiers on point-of-sale systems and customer interaction techniques.
- Resolved customer inquiries and complaints with professionalism and care.
- Assisted in scheduling shifts to optimize staff coverage during peak hours.
- Coordinated inventory management for front-end supplies and merchandise displays.
- Conducted regular team meetings to communicate updates and foster collaboration.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Managed cash handling procedures to maintain accuracy and security.
Education
Bachelor of Arts - Accounting And Finance
UNIVERSITY OF GHANA
ACCRA 09.2023 - 11.2025
OXFORD SENIOR HIGH SCHOOL
SUNYANI Skills
- Financial analysis
- Budget management
- Customer service
- Problem resolution
- Cash handling
- Team collaboration
- Sales reporting
- Inventory management
- Training and onboarding
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
Bachelor of Arts - Accounting And Finance
UNIVERSITY OF GHANA
09.2023 - 11.2025
Cashier Manager
FRIMPS OIL COMPANY LIMITED
11.2020 - Current
CASHIER
TYCO CITY HOTEL
11.2012 - 12.2018
Cashier Team Lead
MY BET GHANA
03.2008 - 11.2012
OXFORD SENIOR HIGH SCHOOL