Belinda Amankwah
Otwereso E/R
Summary
Knowledgeable resource with an energetic attitude, boundless enthusiasm and a commitment to hard work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. I'm an enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fawanihwe Enterprise
08.2020 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
Bachelor Of Science - Nursing
Presbyterian University, Ghana.
Asanti Akyem Agogo09.2020
Skills
- Ability to perform tasks assigned which involves climbing, lifting, bending and standing for hours
- Verbal and Written Communication
- Customer Relationship Management
- Customer Service
- MS Office Proficiency
- Retail Marketing
- Safety Regulations
- Document and Records Management
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- Safe Work Practices
- Customer Data Confidentiality
- Collaborative Environments
Accomplishments
- Supervised team of 10 staff members.
- Documented and resolved defects which led to consumer satisfaction.
- Resolved product issue through consumer testing.
Languages
English
Twi
Timeline
Customer Service Representative
Fawanihwe Enterprise
08.2020 - Current
Bachelor Of Science - Nursing
Presbyterian University, Ghana.
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