Belinda Adamu
London
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Officer
Phillips Lighting Ghana
10.2021 - 02.2023
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepared agendas and took notes at meetings to archive proceedings.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Business Manager
Vodafone
03.2019 - 09.2021
- Preparesdaily/monthlyreporttomanagement
- Manageandmonitorofficesuppliesandorderforreplacements
- Recruitsalesrepresentatives,regularlytrainsandappraisesalesrepresentatives
- Managecustomerrelatedissuesandfrequentvisitstocustomerstomaintainstrong businessrelationship
- Developoperationsschedules,assignsrolesandimplementnewprocedures
- Performdailybankingduties
- Performallsecretarialdutiessuchastyping,scanningandfillingofdocumentsintheir respectivefiles
- Organizemonthlymeetingsandmaintaindatabaseofcustomers
- Manageofficespace,facilitiesandensuresthattheofficeenvironmentisclean
- Manageofficebudgetandreportonexpendituresforthemonth
- Respondtocalls,queriesandemails.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Raised property accuracy and accountability by creating new automated tracking method.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Facilities Maintenance Technician
Ghana Airport Company Limited
09.2017 - 02.2019
- Answered customer questions and helped resolve various concerns.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Diagnosed problems with electrical systems and rewired components to restore safe flow of electricity.
- Organized and maintained inventory of spare parts and equipment consumables.
- Maintained facility to foster clean environment free from litter, dust, and pollutants.
- Maintained detailed installation records for customer and company use.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Cleared work sites of hazardous items.
- Wrote and revised maintenance procedures.
- Sourced and obtained multiple quotes for parts and supplies per purchasing requirements.
- Prepared documentation and drafted reports detailing completed maintenance activities and repairs.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
Education
Business
Archbishop Porter Girls School
Takoradi07.2013
Bachelor Of Social Science - Social Work And Economics
Kwame Nkrumah University Of Science And Technology
Kumasi 05.2013
Skills
- Programs
- Expense Reporting
- Agency Programs Knowledge
- CRM Software
- Account Reconciliation
- Meeting Support
- Office Supplies and Inventory
- Administrative Arrangements
- Proposal Writing
- Workflow Planning
- Customer Inquiries
- Calendar Management
- Billing and Invoicing
- Business Correspondence
- Microsoft Office
- Inquiry Requests
- Travel Accommodations
- Records and Database Management
- Video Recordings
- Customer Care
- Problem Assessment and Resolution
- Hiring and Terminations
- Task Delegation
- Team Goals
- Documentation
- Electronic Filing System
- Calculator Usage
- Job Assignments
Certification
STREETCHILDRENSPROJECT(JUNE2016-SALESEXECUTIVE:SAHAMLIFEASSURANCECOMPANYLTD(APRIL2016-JUNE2016)(PRACTICUM)CLIENTSERVICEOFFICER:PROBATIONOFFICE(FEBRUARY2016-APRIL2016)
(PRACTICUM) SOCIALWORKER:KOMFOANOKYETEACHINGHOSPITAL(JANUARY2015)
(ATTACHMENT) DATAANALYST:NATIONALHEALTHINSURANCESCHEME(JULY2014)
Additional Information
- INTERESTSANDACTIVITIES READING,WRITING, SURFING THE INTERNET AND INTERACTING WITH NEW PEOPLE PERSONALDATA ,
- Nationality Ghanaian
Timeline
Administrative Officer
Phillips Lighting Ghana
10.2021 - 02.2023
Business Manager
Vodafone
03.2019 - 09.2021
Facilities Maintenance Technician
Ghana Airport Company Limited
09.2017 - 02.2019
Business
Archbishop Porter Girls School
Bachelor Of Social Science - Social Work And Economics
Kwame Nkrumah University Of Science And Technology
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