Beauty Eklu
Summary
Very energetic, dedicated and hardworking individual with over five years of experience in housekeeping and receptionist roles. Skilled in providing excellent customer service, maintaining a clean and organized environment, and handling various administrative tasks. Fluent in English and proficient in Microsoft Office and other software applications. Comfortable working with minimal supervision. Seeking a position that utilizes my diverse skills and abilities in a challenging and rewarding environment.
Overview
10
10
years of professional experience
Work History
Receptionist/Supervisor
The Messiah Guest House
08.2018 - Current
- Handled successfully 50+ calls daily
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Developed and maintained positive relationships with guests for satisfaction.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs.
- Assisted in training new housekeeping staffs, sharing best practices and improving overall team performance.
House keeper
The Messiah Guest House
03.2015 - 08.2017
- Create safe and comfortable environment for guest
- Maintained and handled equipment's well
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Inspected and report any damage reducing guest complaint about faulty items by 98%.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Waitress
Zainab's Swallow
01.2014 - 12.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
High School Diploma -
Ensign College
Salt Lake City, Utah12.2022
High School Diploma -
Brigham Young University–Idaho
Rexburg, Idaho12.2023
Skills
Excellent communication and interpersonal skills
Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
Knowledgeable in customer service principles and practices
Ability to multitask and prioritize tasks
- Time management
- Ability to work in a fast-paced environment
- Multitasking and Organization
Ability to work independently and as part of a team
Affiliations
- Learning new languages and cultures Fitness and hygiene Cooking and trying new recipes Arts and adventure Music Sports Outdoor Activities Travel
Languages
English
Bilingual or Proficient (C2)
Turkish
Beginner (A1)
Chinese (Mandarin)
Beginner (A1)
References
References available upon request.
Timeline
Receptionist/Supervisor
The Messiah Guest House
08.2018 - Current
House keeper
The Messiah Guest House
03.2015 - 08.2017
Waitress
Zainab's Swallow
01.2014 - 12.2015
High School Diploma -
Ensign College
High School Diploma -
Brigham Young University–Idaho
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