Beatrice Odorkor Charway
Accra
Summary
Driven Retail Sales Associate with a proven track record at KUKSLUKS MEN GROOMING, excelling in customer engagement and problem-solving. Demonstrated success in enhancing shopping experiences and efficiently managing inventory, showcasing strong teamwork and interpersonal communication skills. Achieved significant improvements in customer satisfaction and store organization.
Overview
3
3
years of professional experience
Work History
RETAIL SALES ASSOCIATE
KUKSLUKS MEN GROOMING
12.2023 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
UNDERWRITER (Intern)
SIC INSURANCE COMPANY LIMITED
10.2022 - 12.2022
- Underwrote various insurance policies, including:
- Motor/Vehicle Insurance
- Personal Accident Insurance
- Travel Insurance
- Conducted thorough risk assessments to determine policy eligibility and terms
- Reviewed and analyzed applications, documents, and data to make informed underwriting decisions
- Communicated with customers via phone to remind them of expired insurance policies and encouraged renewals
- Developed strong understanding of insurance products and regulations
- Collaborated with colleagues to ensure efficient and accurate processing of policies
Banquet and Event Coordinator
Bugh_Gh
11.2021 - 09.2022
- Enhanced event experiences by coordinating seamless banquet and event logistics.
- Developed and maintained strong relationships with vendors, resulting in reliable partnerships and cost savings.
- Designed creative event themes and décor concepts, impressing clients with unique experiences.
- Coordinated staff scheduling and assignments, optimizing team performance during events.
- Streamlined event planning processes for improved efficiency and client satisfaction.
- Conducted site visits for prospective clients, showcasing the venue''s features and capabilities.
- Provided exceptional customer service throughout the entire event planning process, leading to repeat business and referrals.
- Implemented innovative marketing strategies to promote the venue and attract a diverse clientele.
- Implemented protocols and procedures to effectively manage planning process.
Education
BACHELOR OF ARTS - PSYCHOLOGY AND ENGLISH
UNIVERSITY OF GHANA
LEGON-ACCRA01.2024
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Engagement
- Time Management
- Money Handling
- Phone Etiquette
- FLUENT IN LANGUAGE
- Policy and Procedure Adherence
- Interpersonal and written communication
Timeline
RETAIL SALES ASSOCIATE
KUKSLUKS MEN GROOMING
12.2023 - Current
UNDERWRITER (Intern)
SIC INSURANCE COMPANY LIMITED
10.2022 - 12.2022
Banquet and Event Coordinator
Bugh_Gh
11.2021 - 09.2022
BACHELOR OF ARTS - PSYCHOLOGY AND ENGLISH
UNIVERSITY OF GHANA
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