Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Beatrice Eduako Ampofo

Accra

Summary

Efficient and detailed-oriented customer service representative with 2+ years of experience in data entry and account management. Proficient in managing high-volume customer inquiries and resolving complex issues. Strong computer skills and experience with data management. Seeking a remote work from home position.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Ultimate Divine Solutions
02.2016 - 10.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Built rapport with customers through active listening, empathy and personalized interactions.
  • Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence.

Account Clerk

Want Marketing Consult
Accra
01.2007 - 09.2011
  • Verified and reconciled invoices with purchase orders.
  • Processed accounts receivable payments and deposits.
  • Prepared journal entries, entered data into accounting system, and maintained general ledgers.
  • Maintained organized filing system for financial documents, ensuring easy retrieval for audits or inquiries.
  • Provided support during external audits by gathering requested documentation and assisting auditors as needed.

Education

Bachelor of Science - Business Administration, Accounting Option

University of Ghana
Legon, Accra
12-2024

Diploma in Business Studies - Accounting

University of Professional Studies
Accra
05-2004

High School Certificate - Accounting

Vakpo Secondary School
Vakpo, V/R
12-1997

Skills

  • Data Entry
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Report Generation
  • Account Management
  • Money handling abilities
  • Research
  • POS systems expert

Languages

English
First Language

Timeline

Customer Service Representative

Ultimate Divine Solutions
02.2016 - 10.2019

Account Clerk

Want Marketing Consult
01.2007 - 09.2011

Bachelor of Science - Business Administration, Accounting Option

University of Ghana

Diploma in Business Studies - Accounting

University of Professional Studies

High School Certificate - Accounting

Vakpo Secondary School
Beatrice Eduako Ampofo