Beatrice Clara Adwoa Nablah
Accra
Summary
I am a Detail-oriented Bank Teller and Customer Service Officer bringing over twelve
years of experience in banking and customer service. Proficient in counting currency
and coin, maintaining accurate records and promoting client loyalty. Driven
salesperson with service-oriented and organized nature.
Overview
16
16
years of professional experience
Work History
SERVICE QUALITY OFFICER/CONTACT CENTER OFFICER
AGRICULTURAL DEVELOPMENT BANK
01.2019 - Current
- Conducting customer service audits
- Analyzing customer feedback
- Regular visitation of clients
- Interact with clients on their satisfaction with services
- Organize branch training on customer service delivery
- Answering customer inquiries
- Maintaining customer records.
TELLER
AGRICULTURAL DEVELOPMENT BANK
01.2011 - 01.2018
- Processing transactions, such as deposits, withdrawals, and transfers
- Answering customer questions about accounts, products, and services
- Selling bank products and services, such as certificates of deposit, money orders, and traveler's checks
- Maintaining customer accounts
- Balancing cash drawers
- Complying with bank security policies and procedures.
CUSTOMER SERVICE OFFICER
AGRICULTURAL DEVELOPMENT BANK
01.2011 - 01.2018
- Answering customer inquiries
- Providing customer support
- Processing transactions
- Maintaining customer records
- Monitoring customer satisfaction.
BACK OFFICE OFFICER
AGRICULTURAL DEVELOPMENT BANK
01.2011 - 01.2018
- Administrative Support
- Transaction Processing
- Account Reconciliation
- Risk management and compliance by ensuring the bank's operations adhere to regulatory guidelines and compliance standards
- Database maintenance and management
- Analysing and reporting on transaction volumes, account balances, financial trends, and other relevant metrics.
ATM CUSTODIAN
AGRICULTURAL DEVELOPMENT BANK
01.2011 - 01.2018
- Ensuring ATMs are regularly maintained to ensure that they operate smoothly and without interruptions
- Overseeing the cash replenishment process that ATMs are adequately stocked with bills of various denominations to meet customer withdrawal demands
- Reconciling the cash in ATMs with the bank's records to ensure accurate financial reporting
- Managing the inventory of supplies for ATMs such as receipt paper and promotional materials.
CALL CENTER AGENT
E- SERVICES
01.2009 - 01.2010
- Receiving and recording complaints of clients
- Providing timely and accurate assistance to customers
- Handling inbound and outbound calls
- Upselling and cross-selling products or services that align with the customer's needs.
PRODUCTION ASSISTANT
GHANA BROADCASTING CORPORATION
01.2008 - 01.2009
- Assisting in research and gathering information for upcoming productions
- Organizing and preparing production materials such as scripts, schedules, and shot lists
- Coordinating logistics for shoots, including securing locations, props, and equipment
- Assisting various crew members, such as camera operators, sound technicians, and lighting technicians, as needed
- Distributing scripts, schedules, and any updated information to crew members
- Helping coordinate talent arrivals, ensuring they have what they need on set.
Education
MASTER OF BUSINESS ADMINISTRATION, CORPORATE GOVERNANCE -
University of Professional Studies
Accra, Ghana01.2017
BACHELOR OF ARTS, LINGUISTICS AND PHILOSOPHY -
University of Ghana
Accra, Ghana01.2008
SENIOR SECONDARY SCHOOL CERTIFICATE -
Mawuli School
Ho, Ghana01.2003
BASIC EDUCATION CERTIFICATE -
St. Theresa's R.C. Basic School
01.2000
Skills
- Good communication skills
- Good interpersonal relationship
- Teamwork and self-motivation
- Computer literate
- Proficiency in the use of Microsoft Office Suite
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Report Preparation
- Community Relations
- Investigation leadership
- Information Verification
- Emergency Response
- Emergency and non-emergency response
- Rule Enforcement
- Idea Development and Brainstorming
- Process Improvement
Timeline
SERVICE QUALITY OFFICER/CONTACT CENTER OFFICER
AGRICULTURAL DEVELOPMENT BANK
01.2019 - Current
TELLER
AGRICULTURAL DEVELOPMENT BANK
01.2011 - 01.2018
CUSTOMER SERVICE OFFICER
AGRICULTURAL DEVELOPMENT BANK
01.2011 - 01.2018
BACK OFFICE OFFICER
AGRICULTURAL DEVELOPMENT BANK
01.2011 - 01.2018
ATM CUSTODIAN
AGRICULTURAL DEVELOPMENT BANK
01.2011 - 01.2018
CALL CENTER AGENT
E- SERVICES
01.2009 - 01.2010
PRODUCTION ASSISTANT
GHANA BROADCASTING CORPORATION
01.2008 - 01.2009
MASTER OF BUSINESS ADMINISTRATION, CORPORATE GOVERNANCE -
University of Professional Studies
BACHELOR OF ARTS, LINGUISTICS AND PHILOSOPHY -
University of Ghana
SENIOR SECONDARY SCHOOL CERTIFICATE -
Mawuli School
BASIC EDUCATION CERTIFICATE -
St. Theresa's R.C. Basic School
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