Beatrice Ofori-Dankyire
North Kaneshie
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Possesses comprehensive knowledge of banking procedures and regulations, coupled with proficiency in handling cash and balancing drawers.
Overview
22
22
years of professional experience
Work History
Chief Bank Teller
Atiwa Rural Bank
01.2025 - Current
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Collaborated with team members to meet or exceed branch performance targets consistently.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
- Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
- Maintained friendly and professional customer interactions.
Chief Bank Teller
Atiwa Rural Bank
09.2019 - 01.2025
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Collaborated with team members to meet or exceed branch performance targets consistently.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
- Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
- Maintained friendly and professional customer interactions.
Chief Bank Teller
Atiwa Rural Bank
08.2014 - 07.2019
- Second in command (Officer in-charge)
- Authorizing of daily transactions
- Processing salaries
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Bank Teller
Atiwa Rural Bank
07.2010 - 05.2014
- Received cash deposits
- Examined checks and validated deposit receipt
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
- And general teller duties
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
- Facilitated efficient account opening for new clients, guiding them through the process with clear explanations and documentation assistance.
Bank Teller
Atiwa Rural Bank
06.2005 - 05.2010
- Received cash deposits
- Examined checks and validated deposit receipt
- Calling over
- Posting of salaries
- Counter service
- And general teller duties
Bank Teller
Atiwa Rural Bank
02.2003 - 03.2005
- Writing of journal and doing calling over
- Posting of salaries
- Counter service
- And general teller duties
- Supported clients in all banking transactions
Education
Graduate Diploma - Management Studies
Institute of Commercial Management UK
12-2017
Advance Diploma - Business Studies
Institute of Commercial Management UK
12-2015
Senior Secondary School Certificate Examination - undefined
Mpraeso Secondary School, Mpraeso - Kwahu
01.2000
Skills
- Strong leadership qualities
- Effective communication
- Decision-making
- Professionalism and ethics
- Cash handling expertise
- Continuous improvement mindset
- Team management experience
- Excellent time management skills
- Friendly
- Relationship building and management
Language Proficiency
English: Reading - Fluent, Speaking - Average, Writing - Above Average
Akan (Twi): Reading - Below Average, Speaking - Fluent, Writing - Below Average
References
- Benjamin, Owusu, CEO, 0244855426, Atiwa Rural Bank, Box SD/98, Srodae
- Richard Norgah, Director of Projects - SMEGA, Eastern & Accra, 0244462536
Hobbies and Interests
Watching of movies, Cooking
Training
- Training on the use of T24 banking computer software
- Training program on Customer Service for banking Sector
- Training on use of the E-ziwch platform
- Participant of a three days training program Western Union Money Transfer operation
Timeline
Chief Bank Teller
Atiwa Rural Bank
01.2025 - Current
Chief Bank Teller
Atiwa Rural Bank
09.2019 - 01.2025
Chief Bank Teller
Atiwa Rural Bank
08.2014 - 07.2019
Bank Teller
Atiwa Rural Bank
07.2010 - 05.2014
Bank Teller
Atiwa Rural Bank
06.2005 - 05.2010
Bank Teller
Atiwa Rural Bank
02.2003 - 03.2005
Senior Secondary School Certificate Examination - undefined
Mpraeso Secondary School, Mpraeso - Kwahu
Graduate Diploma - Management Studies
Institute of Commercial Management UK
Advance Diploma - Business Studies
Institute of Commercial Management UK
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