BEATRICE MENSAH
ABIREM,GHANA
Summary
An administrative person with a demonstrated history of working in the mining, hospitality, and media industries. I apply acquired knowledge to every task, creating a space for a broader experience. A “people” person with a passion to positively assist others towards their desired goal.
Overview
16
16
years of professional experience
Work History
Front Desk Personnel
Atlantic Catering and Logistics
12.2024 - Current
- Welcoming and registering guests.
- Make resident reservations.
- Keeping accurate tracking sheets for accommodation check-ins and checkouts.
- Scheduling and communicating staff duties and timelines.
- Reporting on accommodation occupancy.
- Office logistics maintenance
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Personnel
Newco Catering and Logistics
06.2021 - 11.2024
- Welcoming and registering guests.
- Make resident reservations.
- Keeping accurate tracking sheets for accommodation check-ins and checkouts.
- Scheduling and communicating staff duties and timelines.
- Reporting on accommodation occupancy.
- Office logistics maintenance.
Front Desk Personnel
Allterrain Services
11.2019 - 05.2021
- Maintaining client profile.
- Answer and receive customer calls.
- Prepare employees’ annual leave schedules.
- Prepare and submit weekly resident occupancy reports to management for decision-making.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Reservations Officer
Beige Village Golf Resort and Spa
01.2017 - 10.2019
- Make reservations and keep accurate records of clients.
- Review and ensure the accuracy of fees charged to guests.
- Posting daily room rates and taxes to the guest’s portfolios for billing and invoicing.
- Collate and prepare guest review reports and action sheets for analysis for business improvement.
- Prepare weekly resident events sheets and guides.
- Managed reservations system to optimize guest bookings and enhance satisfaction.
- Coordinated with departments to ensure seamless guest check-in and special requests.
- Monitored online platforms for reviews, responding promptly to enhance guest experience.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Verified guest information for accuracy, reducing errors in the reservation process.
Reservations Officer
Frankies Hotel
01.2016 - 12.2017
- Prepare invoices, receive payments, and issue receipts to guests.
- Welcome and register guests.
- Make reservations, record check-ins and check-outs.
- Receive and make calls on behalf of the company.
- Managed reservations system to optimize guest bookings and enhance satisfaction.
- Coordinated with departments to ensure seamless guest check-in and special requests.
- Prepared daily reports on reservations activity for management review and analysis.
- Conducted regular audits of reservations data to identify discrepancies or errors, maintaining a high level of accuracy within the system.
- Verified guest information for accuracy, reducing errors in the reservation process.
Receptionist
HP Roofing System
01.2014 - 01.2016
- Make and receive calls and address customers’ complaints and inquiries.
- Prepare invoices, receive payments, and issue receipts.
- Typing, printing, and filing documents.
- Coordinated communication between clients and roofing teams, enhancing service delivery and response times.
- Maintained organized filing system for invoices, contracts, and client records to ensure easy access and retrieval.
- Oversaw daily administrative tasks, ensuring compliance with safety guidelines and operational procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
News Reporter
Rite FM
01.2011 - 01.2013
- Writing and reporting on News Stories.
- Edit stories and upload them on the website.
- News production on commodity Index.
- Reported on breaking news stories, ensuring timely and accurate coverage.
- Collaborated with editors to refine articles for clarity and coherence.
- Mentored junior reporters in storytelling techniques and ethical journalism practices.
- Led investigative projects that uncovered significant local issues impacting the community.
- Uploaded breaking news and updates to organization's social media and website accounts.
- Monitored breaking news for information on incidents, events, and topics of interest to quickly assign coverage to staff.
- Conducted in-depth interviews with key stakeholders to gather insights and perspectives.
- Researched current events, trends, and issues relevant to community interests.
Front Office Personnel
Baron Distilleries
01.2010 - 01.2011
- Interacting and addressing customer inquiries and working to provide solutions to complaints.
- Filing and record keeping.
- Supervision supporting employees.
Education
Bachelor of Science - Business Administration
PRESBYTERRIAN UNIVERSITY
OKWAHU,GHANA01.2027
Microsoft Office
Revolution Computer Training
ACCRA,GHANA12.2010
Advance Diploma - Journalism and media studies
Trans Africa College
ACCRA,GHANA01.2007
WASSCE - General Arts
Chemu Senior High
Tema,GHANA01.2004
Skills
- Effective communicator (both verbal and non-verbal)
- Organization and coordination
- Microsoft Outlook
- Office Administration
- Accommodating and attentive
References
- Benjamin, Sam, The Project Manager, 0243157252, Atlantic Catering
- Akua, Ankomah-Yeboah, Travel & Transport Coordinator, 0504484142, Zijin Golden Ridge (Akyem)
LANGUAGES
English - (Read, Write, and Speak)
French-(Read)
Twi-(Speak)
Ga-(Speak)
Krobo-(Speak)
Timeline
Front Desk Personnel
Atlantic Catering and Logistics
12.2024 - Current
Front Desk Personnel
Newco Catering and Logistics
06.2021 - 11.2024
Front Desk Personnel
Allterrain Services
11.2019 - 05.2021
Reservations Officer
Beige Village Golf Resort and Spa
01.2017 - 10.2019
Reservations Officer
Frankies Hotel
01.2016 - 12.2017
Receptionist
HP Roofing System
01.2014 - 01.2016
News Reporter
Rite FM
01.2011 - 01.2013
Front Office Personnel
Baron Distilleries
01.2010 - 01.2011
Bachelor of Science - Business Administration
PRESBYTERRIAN UNIVERSITY
Microsoft Office
Revolution Computer Training
Advance Diploma - Journalism and media studies
Trans Africa College
WASSCE - General Arts
Chemu Senior High