Beatrice Cobbinah
Summary
Dedicated Executive Personal Assistance with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Smart and efficient with relevant software and technology for data analysis and reporting.
Overview
8
8
years of professional experience
Work History
Information Communication and Knowledge Management Manager
BUSINESS RECOURCE CENTRE
08.2020 - 03.2022
- Develop a knowledge management strategy and implementation action plan for the organization in alignment with its goal and objectives
- Profile all the relevant stakeholders of the organization and their various information needs and develop appropriate responses to such needs
- Design and implement effective learning and sharing activities including monthly seminars/webinars, workshops, conferences, and peer learning sessions – in collaboration with the Business Development and Marketing Manager – for clients of the organization
- Plan and develop, as necessary, communications and information products (brochures, fliers, fact sheets, presentations, banners, posters, audio-visual materials etc
- With particular emphasis on demonstrating the services and activities as well as the evidence and impact of the organization's services)
- Provide other staff of the organization with the tools they need to document experiences from activities
- Documentation of lessons learnt – ensuring that requirements, lessons learned, and best practices for products, events, and other knowledge management activities are documented and shared in an effective way
- Assist in easy storage and retrieval of information and knowledge from the VPN and e-Knowledge Portal (on the e-business platform)
- Identify and create technical web content – in collaboration with the managers of the e-Business Platform for enterprise development - to ensure that the right knowledge from the right source is getting to the right people at the right time
- Work closely with the Business Development and Marketing Manager to develop clients' database.
DATA ENTRY OPERATOR
NATIONAL BOARD FOR SMALL SCALE INDUSTRIES (NBSSI)
02.2020 - 07.2020
- Entering data into different computer databases
- Organizing files to collect information for future use
- Calling clients to verify and correct client data
- Ensuring effective record keeping of client data
- Typing data provided directly from clients
- Creating spreadsheets with large number of figures without mistakes.
PERSONAL ASSISTANT
FRONTIER CONSTRUCTION
04.2019 - 01.2020
- Scheduling of meetings for the manager
- Organizing and planning travel and itineraries for the manager
- Monitoring of email and responding if required
- Conducting or preparing any research that may be required by the manager
- Reminding the manager of important tasks and deadlines.
Aviation Security Officer
Ghana Airports Company Limited Accra
10.2017 - 08.2018
- Screening passengers and their carry-on baggage
- Screening passengers checked baggage
- Airport access controls to ensure the prompt interception of persons unlawfully in the security areas and to increase safety for the flying public
- Screening of airport workers
- Managing the airport identity card systems for restricted areas.
Teaching Assistant
Cape Coast Technical Institute
09.2017 - 12.2017
- Helping teachers prepare for lessons by preparing of lesson resources
- Helping students with the understanding of lessons being taught
- Marking of student's scripts after assessment forms has been conducted
- Offering assistance to special kids who need extra support and assistance.
Customer Service Provider
AIRTELTIGO GHANA
05.2015 - 09.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Promoting products and services to clients
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Customer Service Provider
Airtel Ghana
05.2014 - 09.2014
- Handling complains of customers and effectively addressing them
- Promoting products and services to interested clients
- Troubleshooting technical difficulties, solving minor technical difficulties that may require a customer to restart or retry a particular function.
Education
Certificate in Occupational Safety, Health and Environmental Management -
Ghana Institute of Management And Public Administration
B. ED Computer Science (ICT and Mathematics) -
University of Cape Coast (UCC)
General Science -
Ghana National College
Flowers Gay Schools
Skills
- Attention to detail
- Leadership
- Teamwork
- Creativity
- Organization
- Interpersonal skills
- Adaptability
- Communication
- Proficiency with office suites
- Internet savviness
- Client/customer service
- Ability to work under pressure
Personal Information
- Date of Birth: 02/09/96
- Nationality: Ghanaian
References
Nathaniel Amissah, Human Resource and Administrative Officer, Business Resource Center-Sogakope, +233241663785, n.amissah007@gmail.com Evans Maka, General Manager, Business Resource Center - Sogakope, +233556915719, evansmak7@yahoo.com Kwasi Atta Mpong, Project Manager, Frontier Construction, P.O.Box CO 3212, Tema, kwesi989@gmail.com Mirela Aba Simpson, Customer Service Representative, AirtelTigo Ghana, +233265514384, mirela.simpson1@gmail.com Jeffrey Amoako Agyeman, Research, Intelligence and Logistics, Political Affairs Directorate, Office of the Chief of Staff, Jubilee House-Kanda, +233242217619, Jefferyamoako2013@gmail.com
Hobbies and Interests
- Reading books in relation to my profession and more
- Researching and surfing the internet
- Travelling and experiencing other cultures
- Working out and listening to music
Timeline
Information Communication and Knowledge Management Manager
BUSINESS RECOURCE CENTRE
08.2020 - 03.2022
DATA ENTRY OPERATOR
NATIONAL BOARD FOR SMALL SCALE INDUSTRIES (NBSSI)
02.2020 - 07.2020
PERSONAL ASSISTANT
FRONTIER CONSTRUCTION
04.2019 - 01.2020
Aviation Security Officer
Ghana Airports Company Limited Accra
10.2017 - 08.2018
Teaching Assistant
Cape Coast Technical Institute
09.2017 - 12.2017
Customer Service Provider
AIRTELTIGO GHANA
05.2015 - 09.2015
Customer Service Provider
Airtel Ghana
05.2014 - 09.2014
Certificate in Occupational Safety, Health and Environmental Management -
Ghana Institute of Management And Public Administration
B. ED Computer Science (ICT and Mathematics) -
University of Cape Coast (UCC)
General Science -
Ghana National College
Flowers Gay Schools
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