BEATRICE BROWN
Summary
Proven track record in enhancing online sales and customer engagement at OLD MUTUAL LIFE ASSURANCE GHANA, leveraging skills in online marketing and relationship building. Excelled in team collaboration and client relationship development, significantly contributing to operational excellence and achieving sales targets. Demonstrates a keen ability to multitask and maintain attention to detail, driving results and exceeding expectations.
Overview
10
10
years of professional experience
Work History
E-Commerce Assistant
OLD MUTUAL LIFE ASSURANCE GHANA
04.2024 - Current
- Communicated product quality and market comparisons by creating sales presentations.
- Drove sales by developing contract sales.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Implemented marketing campaigns to increase customer engagement and sales.
- Established and maintained e-commerce website to promote and sell products.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Provided exceptional customer service through prompt response times, accurate information, and empathetic communication skills.
- Boosted online sales by creating and implementing effective e-commerce strategies.
Assistant HR Officer
EUREKA ENGINEERING STRUCTURES LIMITED.
01.2024 - 04.2024
- Streamlined recruitment processes for faster candidate selection and onboarding.
- Supported diversity initiatives through targeted recruitment efforts creating an inclusive workplace culture.
- Participated in compensation analysis projects, assisting in the establishment of competitive salary structures.
- Conducted exit interviews to identify areas of improvement for employee retention initiatives.
- Coordinated orientation programs for new hires, fostering a positive onboarding experience.
- Provided support during organizational restructuring, maintaining a smooth transition for affected staff members.
- Monitored employee attendance and addressed any issues related to timekeeping or absence management effectively.
- Managed employee records, ensuring data accuracy and confidentiality at all times.
- Handled internal investigations related to workplace grievances professionally maintaining confidentiality throughout the process.
- Collaborated with department managers to establish appropriate staffing levels and job requirements.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Distributed employee engagement surveys to identify areas of improvement.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Structured compensation and benefits according to market conditions and budget demands.
National Service Person
OLD MUTUAL LIFE ASSURANCE GHANA
12.2022 - 11.2023
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
- Improved public speaking abilities through leading presentations and briefings during service activities.
- Strengthened interpersonal skills through regular interaction with fellow National Service members, fostering camaraderie and a sense of common purpose.
- Promoted a positive image of National Service through professionalism, enthusiasm, and dedication to duty.
- Improved service delivery efficiency by adopting and training staff on new software tools.
- Negotiated with suppliers for cost-effective procurement of materials, contributing to budget efficiency.
- Gained hands-on experience in various industries, broadening skillset and increasing overall employability.
Teller
Talent Microfinance Services
06.2018 - 08.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
MOBILE BANKER
Talent Microfinance Services
01.2015 - 07.2015
- Provided expert guidance on investment options, enabling clients to make informed decisions about their financial future.
- Assisted in the development of targeted marketing campaigns, increasing mobile banking usage among clients.
- Built strong relationships with clients, providing tailored financial advice to meet their unique needs.
- Contributed to team success by meeting or exceeding quarterly sales targets consistently.
- Responsible for field collection of deposits from customers
- Managed and opened savings accounts and other deposit products on the field.
- Accounted daily for all deposits collected from the field.
Education
Bachelor of Science - Human Resources Management
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana09.2022
Secretaryship And Management Studies
KUMASI TECHNICAL UNIVERSITY
Kumasi, Ghana08.2020
Skills
Cross-selling techniques
Teamwork and Collaboration
Time Management
Attention to Detail
Multitasking Abilities
Team Collaboration
Active Listening
Retail knowledge
Relationship Building
Self Motivation
Online Marketing
Client Relationship Development
Additional Information
VOLUNTEER EXPERIENCE OR LEADERSHIP
• First Female SRC Welfare Chairperson (Kumasi Technical University) 2019/2020 academic year
• First Female Student Needy Fund Committee Board (Welfare Chairperson - Kumasi Technical) 2019/2020 academic year
• Ushering President (GHAMSU Kumasi Technical University local) 2018/2019 academic year
• Head of Fire Team (Pat carless Hall) Kumasi Technical University
2017/2018 academic year
Timeline
E-Commerce Assistant
OLD MUTUAL LIFE ASSURANCE GHANA
04.2024 - Current
Assistant HR Officer
EUREKA ENGINEERING STRUCTURES LIMITED.
01.2024 - 04.2024
National Service Person
OLD MUTUAL LIFE ASSURANCE GHANA
12.2022 - 11.2023
Teller
Talent Microfinance Services
06.2018 - 08.2018
MOBILE BANKER
Talent Microfinance Services
01.2015 - 07.2015
Bachelor of Science - Human Resources Management
Kwame Nkrumah University of Science And Technology
Secretaryship And Management Studies
KUMASI TECHNICAL UNIVERSITY
Similar Profiles
Lawrence NkosiLawrence Nkosi
Sales Leader at Old Mutual Life AssuranceSales Leader at Old Mutual Life Assurance
Mthokozisi Harry MkhabelaMthokozisi Harry Mkhabela
Financial Advisor at Old Mutual Life AssuranceFinancial Advisor at Old Mutual Life Assurance
Adivhaho MatodziAdivhaho Matodzi
Associate Financial Advisor at Old Mutual Life AssuranceAssociate Financial Advisor at Old Mutual Life Assurance